Branch Manager - Chester Ave Branch Cleveland, OH

About the role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service, and operations; coaching on existing processes; and leading the team in achieving budgeted production goals. You will drive business inside and outside of the branch, acquire new consumer and business customers, initiate referrals to partners, and deepen existing customer relationships.

Responsibilities

• Manage a portfolio of high-value consumer and business customers.
• Lead the process of referring customers to other areas of the bank to meet customer needs, deepen relationships, and build strong internal partnerships pursuant to OCR guidelines.
• Lead the team to provide excellent customer service and effectively resolve customer issues.
• Leverage available tools and technology to identify and present sales and service opportunities.
• Maintain knowledge of all products, services, technology, and policies, and educate the team accordingly.
• Actively engage in the community and develop key business and community relationships.
• Develop key internal partnerships to drive business in the market area.
• Oversee the recruitment and hiring process to ensure the branch is staffed with colleagues suitable for Huntington’s culture.
• Garner resources required to support the team.
• Manage overall branch operations, adhering to all operational, security, risk, and regulatory policies and procedures.
• Understand branch sales, service, operations, and financial performance.
• Demonstrate acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED and a minimum of 1 year or more in a goal-driven retail sales leadership role, or a Bachelor's Degree.
• This position requires fingerprints as mandated by NMLS regulations and is subject to additional background check requirements.

Preferred Qualifications

• Bachelor's Degree and previous management experience.
• Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
• Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation skills.
• Excellent verbal and written communication skills.
• Comfort with technology such as mobile services and online banking services.
• Knowledge of consumer and business deposit products.
• Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Workplace Type

This is an office-based role. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and work-from-home opportunities. Remote roles will have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for immigration benefits, including work authorization. Applicants must be currently authorized to work in the United States on a full-time basis.

Pay

The compensation range for this position is $72,800 as a starting rate, with the actual compensation varying based on factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.

Benefits

• Health insurance coverage.
• Wellness program.
• Life and disability insurance.
• Retirement savings plan.
• Paid leave programs.
• Paid holidays and paid time off (PTO).