Branch Manager - Charleston, SC

About the role

Wayne Automatic Fire Sprinklers Inc. is expanding and opening a new branch in Charleston, South Carolina. The Branch Manager will set the vision, lead the team, and drive sales and operational excellence to serve customers throughout the Southeast.

Responsibilities

• Communicate a clear vision for the branch and align the team toward shared goals.
• Manage the branch with honesty, high ethical standards, and full compliance with industry and WAFS regulations/policies.
• Champion the WAFS culture, instill it in the team, and ensure every decision reflects company values.
• Develop team members through Wayne Academy and lead succession planning efforts.
• Assess local market conditions, identify sales opportunities, and collaborate with the VP of Sales to set forecasts, financial objectives, and business plans.
• Develop and execute sales and profitability plans using account management principles to maintain satisfied customers.
• Oversee all operational aspects of the branch, including new construction, service, alarms, inspections, marketing, administration, and other branch functions.
• Partner with the home office to establish financial and operational objectives for the branch.
• Ensure sales and profit goals are met or exceeded.
• Staff and direct all areas of branch operations; implement programs to increase efficiency and profit margins.
• Share best practices, competitive intelligence, and business opportunities with other branches and senior managers.
• Recommend changes to branch and company policies and goals.
• Interview, hire, train, and develop team members; counsel, coach, and appraise performance; make recommendations on status and pay changes.
• Build and lead a high-performing team focused on customer service, integrity, and growth; motivate top performers.
• Troubleshoot and resolve team member issues; work with HR to ensure compliant decisions.
• Safeguard company assets, including structures, equipment, and funds.
• Visit job sites to inspect work in progress and build relationships with general contractors, property managers, and customers.
• Review progress, materials, costs, and work schedules; adjust as necessary.
• Participate in community, business, and industry organizations to strengthen the branch’s presence and reputation.
• Review budgets, job costs, status reports, and other Q360 reports to ensure proper branch operation.
• Approve requisitions for equipment, materials, and supplies within budget limits.
• Manage customer relationships and resolve concerns promptly.
• Attend management conferences, training seminars, and other opportunities to stay current with industry requirements and trends.
• Represent the company professionally in all interactions.
• Perform other related duties as required and assigned.

Qualifications

• Excellent and professional communication skills to engage internal and external customers.
• Minimum of 5 years of management experience.
• Sales, design, operations, and profit/loss experience is a plus.
• Experience developing and implementing business plans and goals.
• Self-motivated, results-driven, and able to thrive in a fast-paced environment.
• Demonstrated integrity and adherence to high ethical standards.
• Professional demeanor and strong interpersonal skills.
• Experience monitoring the marketplace to identify business opportunities.
• Technical expertise and knowledge of company services.
• Strong listening, verbal and written communication, team building, and negotiating skills.
• Proven leadership and motivation ability.
• Competency in hiring, developing, coaching, and terminating team members as needed.
• Problem-solving and analytical ability with superior organizational skills.
• Proficiency with computers, including Q360 and Microsoft Office.
• Ability to work effectively in a team and lead others positively.
• High school diploma or GED required.

Benefits

• Highly competitive compensation package with performance incentive pay based on role and branch/department.
• Weekly pay.
• 401(k) plan with company match based on profits.
• Comprehensive medical, dental, vision, life, and disability insurance plans.
• Paid time off and holidays.
• Employee Assistance Program.
• Flexible work schedules and/or hybrid opportunities for administrative roles.
• General Motors vehicle discount program for all employees.
• Home fire sprinkler system discounts.
• Opportunities for advancement with a strong internal promotion track record.
• Access to Wayne Academy and ongoing training.
• State-of-the-art technology and tools.
• Offsite team building and celebration events.
• Culture that promotes continuous career growth.
• Employee-owned company.