Branch Manager, Buffalo

Summary

Manages the day-to-day activities of the branch with regard to personnel; internal sales and service; security; daily operations; and compliance with applicable regulations, policies, and procedures. Responsible for collaborating and coaching branch personnel to provide the highest level of customer service and effective promoting and selling of products and services; for the generation and maintenance of retail loans to consumer and small business clients; and ensuring that retail loans are in compliance with the bank's policies, procedures, and applicable laws and regulations.

Essential Duties and Responsibilities

• Directly supervising the Universal Bankers at the assigned Branch.
• Responsible for daily work schedules, hiring, training, cross-training, goal setting and development, performance evaluation and disciplinary counseling of this staff.
• Managing customer relationships, handling customer problems and complaints, resolving issues to improve overall service to bank customers.
• Instilling a sales culture through consistent training and development of employees.
• Reviewing and approving the daily overdraft report.
• Making sure branch operations and profitability are monitored.
• Helping attain internal performance objectives for branch business volume, deposit and loan growth and monitoring branch budget to include income and expense control.
• Managing promotional campaigns and product initiatives for the assigned branch.
• Consistently developing employees to prepare for career advancement.
• Actively involving the branch in the community.
• Making sure documentation for new account openings, wire transfers, etc., is handled properly.
• Interviewing retail loan applicants to determine their needs and advise them of various credit products.
• Requesting specific information necessary for loan underwriting.
• Taking applications for Consumer Loan products; recommending the best product to meet the customer's needs, discussing rates, and payment schedules.
• Analyzing the creditworthiness of the customer by pulling credit reports, ordering appraisals, analyzing collateral, and applying sound lending practices and procedures as outlined in the Sturm Bank Group Credit Manual.
• Conducting loan closings, including the review of documents, repayment schedules, insurance and lender requirements, method of payment, and cross-selling of bank products and services.
• Presenting the loan to appropriate management for approval, however the Banking Officer is fully responsible for the credit quality of loans produced.
• Actively calling and seeking new prospective clients for the bank.
• Fostering many complex and sophisticated bank relationships through the cross-selling of products and services, requiring teamwork with Cash Management, Private Banking, Commercial Banking, and Investment Management & Trust.
• Helping attain internal performance objectives for branch business volume, deposit and loan growth and monitoring branch budget to include income and expense control.
• Ensuring that the appropriate information necessary to finalize incomplete loan packages is collected.
• Communicating as required with Supervisor to advise of any underwriting problems.
• Responding to telephone and written inquiries concerning policy, procedure, and program guidelines in a timely manner.
• Staying abreast of any changes in loan underwriting provisions.
• Expanding customer base through marketing, networking, and sales calling.
• Soliciting the business of non-borrowing customers as well as loan customers.
• Maintaining product knowledge to generate credit, deposit and fee business.
• Participating in community involvement activities to enhance Bank's visibility, image and reputation.
• Delivering the quality of service as defined by department standards.
• Embodying the Company's Mission, Vision, and core set of Values.
• Maintaining a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.

Education and/or Experience

4+ years related experience and/or training or an equivalent combination of education and experience.

Work Schedule

Monday - Friday, 8:00am - 5:00pm

Pay

Hiring Pay Range:** $60,299.20 - $88,545.60 per year This position may be eligible to receive an additional $2080 per year is approved for the Spanish Communication Assistant Program The hiring pay range for this position is commensurate with the level of relevant experience and education.

Benefits

Health & Wellness Benefits (Subject to Eligibility Requirements)

• Minimum 4 Weeks of Paid Time Off (PTO)
• 11 Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
• Company provided Live, AD&D, and Disability Insurance with supplementation options
• 401(k) plan with discretionary company match and profit sharing
• Discretionary annual bonus and employee referral incentives
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Spanish Communication Assistant Program Incentive
• Employee Banking Products

Schedule

Monday - Friday, 8:00am - 5:00pm

Equal Opportunity Employer

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development, and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law. ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that Applicant not provide information on age, date of birth, or graduation date from any academic institution, including on resumes.