Branch Manager - Bainbridge Island, WA

About the role

Manages a Retail Branch, overseeing day-to-day operations to ensure financial success, customer satisfaction, and staff development. Provides executive direction over office and production staff, with dotted-line supervision to operations staff to ensure compliance and high-level customer service. Oversees sales production, service, and human resource responsibilities, achieving sales goals and financial targets while maintaining high-quality processes and ethical sales.

Responsibilities

• Manage a Retail Branch office, ensuring achievement of production and service goals.
• Develop and implement strategies to achieve financial objectives.
• Drive team performance through huddles, meetings, coaching, and leading by example.
• Personally perform sales activities.
• Provide leadership to branch supervisors and employees, including daily huddles and regular branch meetings.
• Perform human resource management tasks: hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.
• Collaborate with internal and external business partners to meet assigned goals and customer expectations.
• Establish and maintain relationships with community leaders, ensuring a significant Bank presence in the community.
• Develop and execute a strategic plan for branch success, including business development, customer retention, employee development, succession planning, branch efficiency, and operational soundness.
• Monitor and analyze financial performance, prepare reports, and make recommendations for improvement.
• Manage budgeting and forecasting for the branch.
• Foster a customer-centric culture, addressing inquiries, concerns, and escalations promptly.
• Implement strategies to enhance customer satisfaction and loyalty.
• Ensure overall branch operational soundness, quality, and efficiency.
• Support operations with management of FTE for maximum efficiency and positive customer experience.
• Ensure compliance with Bank policies, procedures, and training standards.
• Lead active community participation and CRA activities.
• Travel 0 - 10%.

Requirements

• High School GED required.
• 5 years of Banking Experience with an emphasis in Sales required.
• 3-4 years minimum Management Experience required.
• Notary License preferred.
• Additional experience may be considered in lieu of degree.
• Excellent interpersonal skills; successful experience managing and leading people.
• Thorough knowledge of standard banking services, products, and internal operating policies and procedures.
• Thorough knowledge of small business and consumer credit principles and practices.
• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
• Sound working knowledge of small business and consumer credit principles and practices.
• Considered a customer service role model.
• Excellent business development skills, particularly related to financial service products.
• Ability to communicate effectively with customers and staff from a variety of backgrounds.
• Knowledge of current applicable federal and state banking regulations.

ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• Occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Pay

$80,168.40 - $139,730 annually. Eligible for Retail Incentive Plan. Final compensation package will be determined by work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

Benefits

Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members.
• Employer-paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits.
• Health Savings Account with employer contribution.
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program, and Student Loan Assistance Program.
• Supplemental Health plans, Voluntary Legal, and Identity Theft Services.
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year.
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply).