Branch Manager

About the role

Performs a broad variety of customer service, sales, and lending activities to promote branch growth. Responsible for assisting with mentoring, developing, and supervising all branch employees. Actively participates in achieving sales and service goals and in maintaining operational excellence. Secures and strengthens customer relationships through outbound calls, customer profiling, and needs reviews. Supports the consumer and small business loan process.

Responsibilities

• Overall management, growth, and profitability of the branch
• Cross-trained on all functions within the branch
• Day-to-day management of facility, staff, and operations
• Uses reports and resources to maximize branch and staff results
• Maximizes branch revenues, sales, and customer satisfaction (including CSP scores) while minimizing operating losses
• Participates in hiring, on-boarding, disciplining, and rewarding staff; manages performance and coaches employees for optimal performance
• Communicates and monitors goals to staff consistently
• Assists in creation and maintenance of branch business plan
• Proactively participates in business development efforts to grow the branch
• Performs business calling and sales programs
• Updates and monitors sales activities using 360 View
• Develops and maintains a diversified loan and deposit portfolio based on current campaign focus
• Actively participates in the community to maintain good public relations
• Implements controls to protect the bank in accordance with policies and procedures
• Serves as chief communicator on all topics for branch staff
• Interviews consumer loan applicants (including real-estate loans) and requests specified information for loan applications
• Recommends and outlines loan terms
• Completes NMLS initial registration and annual renewal, including fingerprinting and background checks
• Participates in all required compliance training, including Bank Secrecy Act/anti-money laundering training, internal and external training programs, online training, meetings, and seminars/conferences

Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred
• Minimum 3 years of banking experience
• Consumer/Residential lending experience
• Supervisory experience
• Good interpersonal communication and supervisory skills
• Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products, and services
• Proficient in Microsoft Office programs
• Strong verbal and written communication skills
• Ability to adapt to change
• Background in financial operating policies and procedures, banking regulations (state and federal), employee development, and public relations preferred
• Must pass a criminal background and credit check

Supervisory Responsibility

This position manages employees and is responsible for the coaching, development, and performance management of those employees.

Schedule

Full-time position, generally Monday-Friday, with schedule flexibility to work evenings and weekends as needed.

Travel

This position requires up to 25% travel.