Branch Manager

About the role

As the front-line management position, the Operations Manager is crucial to servicing Total Safety customers and driving safety, efficiency, and profitability throughout the operational organization within their assigned geographic area. This role ensures strong customer relations at their Total Safety Office or In-Plant Service Center and is responsible for the P&L of operations to meet budget targets. The Operations Manager manages assets, inventory, personnel, and services accurately and efficiently, while assisting management with annual and long-term business plans, including financial forecasting and capital expenditures.

Responsibilities

• Provide operational oversight of a designated location, including human resources, company asset management, collaboration with the sales group, daily operational efficiency, and profitability.
• Establish expectations and standards for customer service, operational readiness, and safety of operations.
• Ensure compliance with all quality, safety, training, and state and federal regulatory program requirements.
• Assist management with preparing monthly forecasting of projected revenue and expenses.
• Coordinate with management to qualify, hire, place, terminate, and supervise the management team and employees at the location.
• Mandate development and implementation of an employee performance evaluation program, conducted annually or semi-annually.
• Direct the use of company resources—both personnel and equipment—across service centers/districts to maximize efficiency, profitability, and utilization.
• Ensure implementation of operational budgets in accordance with established spending guidelines.
• Monitor fixed asset availability and determine the need for additional purchases in coordination with management.
• Responsible for all asset management of the location in Rental Man, including cycle counts, equipment status, in/out, and asset additions & disposals.
• Responsible for all commodities and commodity counts.
• Oversee and manage all air, electronic, delivery, and shop activities and employees.
• Support special assignments as directed by management.

Requirements

• Minimum 5 years of operations experience in the petrochemical or industrial safety equipment industry.
• Proven record of accomplishment in operations and management in an upstream or downstream service environment, including turnaround projects.
• Strategic thinker with strong analytic, organization, and observation skills to quickly understand concepts and develop effective programs and solutions.
• Dedicated and motivating leader capable of managing multiple tasks and meeting deadlines under pressure.
• Commitment to providing outstanding customer service and supporting the sales team when needed.
• Understanding of basic financial data and reporting; capable of learning Total Safety’s accounting and asset management system (Rental Man).
• Basic financial accounting knowledge and experience.
• Strong computer skills (Word, Excel, and PowerPoint).
• Regular travel is required, including business meetings in Houston and other corporate-designated locations, trade shows, and exhibitions.

Qualifications

Engineering or technical college degree or equivalent professional experience.

Working Environment

The role requires working from the road while traveling and attending corporate meetings, trade shows, and exhibitions as requested.