Branch Manager

About This Role

This individual will be responsible for sales, operations, and profit/loss, with a proven track record of achieving or exceeding revenue and profit goals. Our organization believes in developing leaders and decision-makers, providing significant autonomy along with organizational support to help you succeed.

• Create, communicate, and implement the mission and overall direction, ensuring every employee understands their strategic importance.
• Lead managers across multiple business layers of a successful organization.
• Help formulate and implement the strategic plan, working with all levels to execute.
• Maintain awareness of the external and internal competitive landscape, opportunities for expansion, customers, markets, and industry developments.
• Lead the company through change, including expanding business offers and exploring new ideas.
• Evaluate organizational success using strategically important measures.
• Manage and develop leadership staff, including hiring, terminating, disciplining, scheduling, setting priorities, conducting staff meetings, counseling, evaluating performance, and directing work assignments.
• Meet regularly with senior company leadership to ensure well-thought-out and timely decisions.
• Evaluate workload to best utilize manpower and maximize profits.
• Ensure all processes and procedures are followed.
• Observe all safety and company rules and regulations.
• Assume full financial responsibility for the center organization.
• Provide support across all areas of the business in the General Manager’s absence.
• Attend to customer escalation issues and satisfaction.
• Identify and communicate areas for improvement.
• Perform additional duties as assigned.

Required Qualifications

• Strong desire to lead and develop others.
• Home Services industry-related knowledge and experience.
• 5 or more years leading teams in a related industry.
• 3+ years of Profit and Loss experience.
• Proven ability to engage, develop, and retain high-performing employees while reducing turnover.
• Proven sales experience in business-to-consumer home services sales.
• Ability to grow and retain the customer membership base through strong service and sales strategies.
• A progressive career path with home services trades experience.
• Demonstrated success and stability in prior roles.

Physical Requirements

• Perform work while sitting and/or standing at an individual work station or office.
• Communicate verbally via phone or other communication devices.
• Ability to stand, walk, sit, talk, or hear, both in person and by telephone.
• Use hands to type, handle, or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch, and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits

• Generous bonus plan based on performance.
• Paid training.
• Discount gym membership.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Employee discounts.
• 401K Plan with match and no vesting.
• Flexible spending account.
• Health savings account.
• Life insurance.
• Paid time off.
• Company-paid short-term disability.

Pay

Advertised pay is average base plus bonuses for the Branch Manager position.

This is an Exempt position.