Branch Manager

About the Role

As a Branch Manager, you will be responsible for the overall performance of the branch. You will lead team members, manage the branch P&L, drive new loan growth, manage the current loan portfolio, handle marketing, maintain existing business partnerships, and develop new strategic business partners—all in accordance with RMC’s Mission, Vision, and Shared Values.

Responsibilities

• Manage and inspire team members to drive branch profitability.
• Exercise independent judgment in decision-making within company policy guidelines and District Supervisor oversight.
• Serve as a subject matter expert on personal loan products to help customers achieve their financial goals.
• Maintain branch operations solvency through asset control, proper credit extension, and follow-up on past-due customers.
• Build and maintain customer relationships by delivering exceptional service.
• Assign duties to employees, review their work for accuracy, and train them to improve efficiency.
• Train and develop employees on branch operations, company policies, procedures, and consumer finance laws.
• Work with Recruiting and District Supervisors to address branch staffing needs.
• Cultivate relationships with local retail businesses and partner with Account Managers to maintain strong business relationships.
• Oversee duties including but not limited to:
  • Approving and closing loans.
  • Developing resolution plans for past-due customers.
  • Delegating and following up on collection activities.
  • Processing insurance claims and maintaining records.
  • Handling collections via phone and mail.
  • Accepting and posting payments.
  • Processing and reviewing loan documentation.
  • Answering phones and completing month-end reporting.
  • Approving branch expenses, signing checks, and verifying cash balances.
  • Approving supply requisitions.
• Perform other duties as assigned by leadership.

Requirements

• High School Diploma or equivalent.
• 2 years of management experience or completion of the required Management Trainee program.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
• Must pass drug screen, criminal, and credit background checks.

Preferred Qualifications

• 1+ years of Consumer Finance experience.
• College degree (a plus).
• Willingness to relocate for career advancement.

Skills

• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer service minded with the ability to relate well to a broad spectrum of people.
• Thrives in a performance-based environment.
• Proven ability to multi-task.
• High degree of integrity and confidence.
• Sales mentality and adaptability to change.
• Desire for career advancement and problem-solving skills.
• Ability to empower others and demonstrate emotional intelligence.
• Conflict management skills.

Benefits

• Competitive pay with a monthly bonus eligibility.
• Promotion opportunities, including training Assistant Managers for future Branch Manager roles.
• Full-time benefits including medical, dental, vision, and 401(k).

Pay

Average pay of $72,000, varying by location and cost of living adjustments.

Schedule

Typically works more than 40 hours per week, Monday through Friday with some Saturdays and overtime required. This is an exempt position under federal wage-hour law, meaning it is not eligible for overtime pay.

Working Conditions

This position works in an office providing consumer loan products in person and over the phone. Occasional driving in a personal vehicle is required.