Branch Manager

Key Responsibilities

• Monitor, document, analyze, and report on warehouse and customer service metrics by reviewing daily, weekly, and monthly Key Performance Indicators (on shipping time, fill rate, backorders, sales performance, customer feedback, etc.)
• Ensure inventory management activities are performed according to procedure and policies (cycle counts, inventory variance reporting, slotting, replenishment, consolidation, etc.)
• Oversee and ensure that all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
• Provide leadership and guidance to Customer Service and Inside Sales teams through the analysis of phone data, average order values, order errors, and overall time in presence to ensure a high level of customer service
• Ensure customer service and inside sales staff are consistently providing new or complimentary product solutions to customers while serving them on the phone as well as face-to-face in our showroom
• Oversee that counter staff is re-stocking the showroom and performing cycle counts as required
• Foster a culture where employees across all departments are comfortable bringing ideas on how to improve processes, procedures, and overall customer experience
• Hold responsibility for the overall hiring, training/developing, and supervising of branch staff for the purpose of achieving company goals and objectives
• Drive and facilitate activities that improve coordination, communication, and teamwork between warehouse operations, customer service, inside and outside sales

What We Are Looking For

• 5+ years of experience in a leadership position, ideally in a warehouse, distribution, or logistics environment
• Experience with MS office suite
• Strong leadership qualities, including commitment, communication, motivation and team-building, pursuit of excellence, and exemplifying Richelieu's Five Core Values
• Experience managing budgets, financial reports, or other profit & loss/EBIDTA statements is ideal
• Superior communication skills, able to successfully collaborate with various internal team members and external suppliers, vendors, and customers
• Organized and goal-oriented, with experience managing Key Performance Indicators (KPI's) such as order accuracy, customer satisfaction, sales performance, and/or similar metrics
• Forklift certified with experience
• Sales experience
• Team player with an understanding of delegation synergy
• University degree or some college is preferred, but not required

Compensation and Benefits

• Competitive market-based annual salary.
• Business expense reimbursement
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Company cell phone
• Paid vacation, holidays, and sick days