Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. This role is based in Lansing, MI at the Washington Square branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

About the role

Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being. Creates a differentiated customer experience, making banking easy in an omni-channel environment. Collaborates with a broad range of ecosystem partners. Accountable for risk management and compliance.

Responsibilities

• Builds a high-performing team through the attraction, onboarding, coaching, and development of branch team members.
• Utilizes a branded sales process to achieve sales targets and customer loyalty.
• Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with ecosystem partners.
• Drives business banking results primarily through business development and community involvement activities.
• Coaches team on consultative selling to drive results and enable customer financial well-being.
• Has foundational understanding of balance sheet and income statement.
• Manages and coaches the delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
• Leads effective problem resolution, making banking easy for customers.
• Connects all of PNC to deliver a seamless customer experience in an omni-channel environment.
• Drives the employee experience by acquiring and retaining talent through effective onboarding, coaching, and development.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational, and business risk.
• Exercises leadership, authority, and sound decision-making to mitigate sales practice risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

• Customer Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk: Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
• As a manager of talent, you will be expected to:
  • Cultivate diverse teams and inclusive workplaces to expand thinking.
  • Role model PNC values with transparency and courage.
  • Enable change by taking action to drive innovation that will transform the business.
  • Achieve results by taking personal ownership and empowering others in decision-making.
  • Develop the best by raising the bar with every talent decision and guiding the achievement of all employees and customers.

Qualifications

• Typically requires 3+ years of related experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Preferred skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
• Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management.

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year, unless otherwise required by law.
  • Between 15 to 25 vacation days each year, depending on career level and years of service.