Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This role is based in Hartland, MI. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

About the role

As a Branch Manager within PNC's Retail branch organization, you will be responsible for leading all aspects of branch performance. You will drive revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being. You will create a differentiated customer experience, making banking easy in an omni-channel environment, and collaborate with a broad range of ecosystem partners. You will be accountable for risk management and compliance, and build a high-performing team through the attraction, onboarding, coaching, and development of branch team members.

Responsibilities

• Utilize a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households, and through collaboration with ecosystem partners.
• Drive business banking results primarily through business development and community involvement activities.
• Coach team members on consultative selling to drive results and enable customer financial well-being.
• Demonstrate foundational understanding of balance sheet and income statement.
• Manage and coach the delivery of a differentiated client experience.
• Coach team members to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
• Lead effective problem resolution, making banking easy for customers.
• Connect all of PNC to deliver a seamless customer experience in an omni-channel environment.
• Drive the employee experience by acquiring and retaining talent through effective onboarding, coaching, and development.
• Make talent development a priority for all branch team members.
• Ensure employees achieve performance and activity expectations through effective and ongoing performance management.
• Model PNC values by cultivating and supporting an inclusive workplace.
• Manage operational, human capital, reputational, and business risk.
• Exercise leadership, authority, and sound decision-making to mitigate sales practice risk.
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
• Cultivates diverse teams and inclusive workplaces to expand thinking.
• Role models PNC values with transparency and courage.
• Takes action to drive change and innovation that will transform the business.
• Takes personal ownership to deliver results, empowers, and trusts others in decision-making.
• Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

• Typically requires 3+ years of related experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Preferred skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
• Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management.

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year, unless otherwise required by law.
  • Between 15 to 25 vacation days each year, depending on career level and years of service.