Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This full-time Branch Manager role is based in Sierra Vista, AZ (211 S Carmichael Ave). Bilingual fluency in Spanish is preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

About the role

Manages priorities through planning and execution to drive all aspects of branch performance. Creates a differentiated customer experience, making banking easy in an omni-channel environment. Leads and influences the agenda of a broad range of ecosystem partners. Accountable for risk management and compliance in a complex business environment.

Responsibilities

• Builds a high-performing team through the attraction, onboarding, coaching, and development of branch team members.
• Leads, plans, and executes a branded sales process to achieve sales targets and customer loyalty.
• Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading ecosystem partnerships.
• Drives business banking results primarily through business development and community involvement activities.
• Coaches team to consultative selling to drive results and enable customer financial well-being.
• Demonstrates foundational understanding of balance sheet and income statement.
• Leads, coaches, and ensures the delivery of a differentiated client experience.
• Coaches team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
• Leads effective problem resolution, making banking easy for customers.
• Connects all of PNC, delivering a seamless customer experience in an omni-channel environment.
• Drives the employee experience by acquiring and retaining talent through effective onboarding, coaching, and development.
• Makes talent development a priority for all branch team members.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational, and business risk.
• Exercises leadership, authority, and sound decision-making to mitigate sales practice risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

• Typically 5+ years of related experience, with at least 2 years of previous supervisory experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• This position requires the ability to serve as a Notary Public in the applicable state.
• Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Qualifications

• Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
• Competencies: Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year, unless otherwise required by law.
  • Between 15 to 25 vacation days each year, depending on career level and years of service.