Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This role is based in Miami, Florida, at the PNC Festival Plaza Retail Branch. Bilingual (Spanish) preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

About the role

Manages and leads priorities through planning and execution to drive all aspects of branch performance, including growth activities for outside business development. Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue, and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values.

Leads and coaches a high-performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative ecosystem partnerships, and promotes employee engagement and positive consumer/business experiences. Through discovery conversations—both proactive and reactive—identifies and implements client solutions, collaborating with internal business partners as needed.

Effectively executes a contact management strategy using available tools and resources, including routine outbound phone calls and in-person meetings. Regularly meets with internal business partners to review business results and pipeline management. May drive business banking results primarily through business development, outside branch calling efforts, and community involvement activities. Has a foundational understanding of balance sheets and income statements.

Leads, coaches, and executes a proactive and differentiated client experience. Coaches the team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being. Ensures effective problem resolution, making banking easy for customers, and connects all of PNC to deliver a seamless omni-channel experience.

Responsibilities

• Lead and develop a high-performing branch team through attraction, onboarding, coaching, and performance management.
• Prioritize talent development for all branch team members to achieve performance and activity expectations.
• Model PNC values by cultivating and supporting an inclusive workplace.
• Mitigate operational, human capital, reputational, and business risk through sound decision-making and adherence to regulatory guidelines and policies.
• Drive customer-focused solutions, ensuring alignment with client needs and satisfaction.
• Assess and manage risks associated with business objectives in line with PNC’s Enterprise Risk Management Framework.

Requirements

• 3+ years of industry-relevant experience, typically in an operations or production environment, with at least 2 years of managerial experience.
• Bachelor’s degree or a comparable combination of education, job-specific certifications, and experience (including military service).
• Ability to serve as a Notary Public in the applicable state.
• Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• This position is subject to Section 19 of the Federal Deposit Insurance Act (FDIA) and, if applicable, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA requirements.

Skills

• Accountability
• Banking and client counseling
• Customer experience (CX) and loyalty
• Decision-making and people management
• Proactive behavior and results orientation
• Branch banking services and digital awareness
• Effective communications and managing multiple priorities
• Prospecting and sales management

Benefits

• Medical, prescription drug, dental, and vision coverage (with Health Savings Account feature for eligible employees).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care, adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Robust wellness program with financial incentives.
• Paid time off, including:
• Maternity and/or parental leave.
• Up to 11 paid holidays per year.
• 9 occasional absence days per year (unless otherwise required by law).
• 15 to 25 vacation days per year, depending on career level and years of service.