Branch Manager

About the Role

PACE Supply is looking for a dynamic, results-driven leader to launch and lead our brand-new branch in Reno, Nevada. As Branch Manager, you’ll take full ownership of the branch’s success—overseeing inside sales, counter operations, warehouse logistics, and building a high-performing team from the ground up. You’ll drive aggressive sales growth across all product lines, deliver exceptional customer experiences, and shape the future of this exciting new location.

Responsibilities

• Develop and execute the sales strategy for the branch in collaboration with the Director of Branches, driving business for all divisions through targeted product lines and customer base growth.
• Train branch employees to sell division products effectively with support from division experts.
• Establish structures to find and develop new accounts, including understanding multipliers, market trends, local competition, pricing structures, credit risk, and market dynamics for all divisions.
• Engage with inside sales staff to identify and remove obstacles, ensuring their effectiveness.
• Review and utilize financials, sales budgets, sales reports (including daily sales edits and Phocas), and establish sales budgets and metrics with the Director of Branches.
• Create strategies to grow house accounts and develop relationships with key customers through sales calls.
• Collaborate with regional sales managers, account managers, and division sales managers to maintain a high degree of collaboration, common messaging, and accountability.
• Commit to supporting customers in coordination with regional/account managers and meet or exceed sales budgets and metrics monthly/annually.
• Establish agreed response times to customer inquiries with the Director of Branches and resolve conflicts with employees/customers or service levels.
• Partner with the Regional Operations Manager to realize operational efficiencies and ensure customers are served in a timely manner, managing any issues or errors.
• Engage with customers and sales associates through structured communication and set clear expectations.
• Work with the credit department to review aging reports as part of customer communications.
• Communicate issues and concerns that inhibit branch effectiveness and escalate as needed.
• Establish relationships with corporate support departments to achieve branch goals.
• Conduct monthly meetings with subordinates to ensure set goals are met.
• Lead health and safety programs to ensure employee well-being and implement health, safety, and environmental processes and programs.
• Partner with the People Business Manager to address people concerns and achieve talent management goals.
• Project and plan headcount to address growing sales and customer demands, working proactively with divisions to forecast staffing annually.
• Conduct proper interviewing, hiring, onboarding, and training of employees.
• Maintain highly effective people in key roles and lead, engage, and communicate with employees through regular feedback, performance reviews, and PIPs.
• Ensure team members are aligned with the company’s mission, vision, and core values.
• Establish a system to qualify checkers’ training and certification.
• Recognize and develop high-potential (HiPo) employees and identify career-driven individuals.
• Cross-train employees in all warehouse and sales assistant functions to ensure operational continuity.
• Provide regular feedback to employees to ensure clarity on performance and areas for improvement.
• Acknowledge and recognize employees through performance management, career pathing, and succession planning.
• Promote a team atmosphere by recognizing successes and addressing employee concerns to improve retention.
• Build teams across all areas of responsibility and add employees to support approved company growth, establishing a strong branch foundation.

Requirements

• High school diploma or equivalent credential required; an equivalent combination of education and relevant experience may be considered.
• At least 5 years of experience in the plumbing industry.
• Minimum 1 year as Assistant Branch Manager of PACE Supply Corp.
• Minimum of 3 years of experience in Inside Sales in the plumbing industry.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to adapt and think on your feet.
• Computer proficiency and technical aptitude with the ability to use Microsoft and Apple products.
• Excellent time management skills and ability to plan and set priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills in dealing with all levels in the organization.

Ideal Qualifications

• Bachelor’s Degree.
• 5 years minimum tenure with PACE Supply Corp.
• 2 years of warehouse experience.
• 3 years of inside sales experience.
• 1 year of outside sales experience.
• 2 years of industry-related supervisory experience.

Work Environment

• Frequently required to stand, walk, reach with hands and arms, and talk or hear.
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.
• Frequently exposed to moving mechanical parts and outside weather conditions.
• Occasionally exposed to high, precarious places and vibration.
• The noise level in the work environment is usually moderate.

Benefits

• Competitive wages and career pathways for growth.
• Medical, dental, and vision care available within the first 30 days.
• Life insurance, sick days, holidays, and vacation.
• Two retirement programs: 401(k) and ESOP (Employee Stock Ownership Plan).
• Relocation benefits available.

Individual total compensation for this position will be determined at the Company's sole discretion and may vary based on factors such as location, skill level, years and depth of relevant experience, qualifications, and other business considerations.