Branch Manager

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported.

About the Role

As a Branch Manager, you are responsible for driving new business for Nicolet and your branch, leading with a proactive, relationship-focused approach that reflects and reinforces Nicolet’s culture, values, and commitment to our customers and communities. This role provides strategic leadership and operational oversight to ensure strong financial performance, exceptional customer experience, and operational excellence. You will engage personal and commercial customers and prospects with deeper, consultative conversations to understand their financial goals, recommend sophisticated solutions, and provide comprehensive guidance across deposit, digital, and lending needs.

Responsibilities

• Develop and execute a comprehensive branch business plan focused on growth, profitability, customer acquisition, and retention.
• Analyze market conditions to identify competitive trends and new business opportunities.
• Maintain visibility within the community and build referral networks.
• Drive achievement of branch performance targets.
• Lead, coach, and develop a high-performing team aligned with Nicolet’s culture and values.
• Oversee hiring, onboarding, training, and workforce planning.
• Conduct coaching, performance reviews, and recognition.
• Ensure delivery of high-quality customer experience.
• Cultivate strong consumer and business relationships.
• Lead needs-based conversations to identify financial needs and recommend appropriate solutions.
• Contribute to business objectives through internal and external sales calls and business development activities.
• Partner with internal specialists (mortgage, commercial banking, wealth).
• Lead sales meetings, branch huddles, and performance coaching.
• Identify opportunities to expand relationships through product recommendations, financial education, and proactive outreach.
• Use available reports and tools to identify customer needs, product gaps, and targeted calling opportunities.
• Refer customers to internal specialists to ensure a comprehensive financial experience.
• Meet and exceed assigned individual and branch-level sales, service, and referral goals.
• Open and service deposit and loan accounts.
• Ensure compliance with regulatory requirements and maintain operational discipline.
• Identify and escalate operational or risk concerns.
• Oversee daily branch operations and assess workflows for improvements.
• Ensure team proficiency in products and technology.
• Represent Nicolet in community events and maintain visibility within the community.
• Uphold Nicolet’s philosophy and policies, ensuring full compliance with applicable laws and regulations.
• Perform all other duties as assigned.

Requirements

• Associate’s degree in banking, Finance, or related field.
• 3-5 years of retail banking experience required.
• 5+ years of retail banking with management experience preferred.
• Knowledge of banking operations, regulations, and lending fundamentals.
• Business acumen including budgeting and performance management.
• Leadership, coaching, and communication skills.
• Experience with needs-based selling and customer engagement.
• Bilingual in Spanish preferred.

Benefits

• Medical, Dental, Vision, & Life Insurance.
• 401(k) with a company match.
• Paid Time Off (PTO) and 11 ½ paid holidays.