Branch Manager

Pay Range: $62,375.00 - $77,345.91

About the Role

As a leader of the branch team, you will serve as a role model in providing exceptional customer service while promoting and offering bank products and services tailored to customer needs. You will lead, manage, and coach your branch team to achieve sales objectives in a Tier I Branch, ensuring profitability, growth, and successful operation. This role involves making outside business calls to cultivate and develop new business, supporting initiatives of other bank business partners, and delivering superior quality customer service.

Responsibilities

• Builds a motivated and high-performing branch team through effective recruitment, training, and development of staff (35%). Conducts annual reviews, establishes individual goals, and proposes salary recommendations to the Market Manager for approval. Responsible for sales coaching and participating in sales activities to achieve individual and team goals.
• Provides services to customers, including opening accounts, taking loan applications, and referring customer inquiries to appropriate service partners when necessary (35%).
• Maintains integrity and compliance within the branch in accordance with audit and branch operations policies and procedures (10%).
• Represents the bank within the community and plays a leadership role in civic and community organizations (10%).
• Decides on loans and provides customer complaint resolution, exercising sound judgment and decision-making within established guidelines (5%).
• Performs other duties as assigned (5%).

Requirements

• 4-year college degree or equivalent retail, retail banking, or financial services experience.
• Business development and outside business sales experience preferred.
• NMLS Certification required or ability to obtain upon hire.
• Driver’s License and reliable transportation required.
• Travel less than 50%.

Skills and Abilities

• Excellent listening and communication skills.
• Strong organizational, interpersonal, and customer relation skills.
• Ability to function in a fast-paced, ever-changing environment.
• Leadership and management capabilities.
• Problem-solving and decision-making skills.
• Proficient PC skills in a Windows environment.

Physical Requirements

• Communicate effectively with internal and/or external customers.
• Stationary 50% of the time.
• Move about within or between locations.
• Bend, twist, crouch, or squat as needed.
• Move objects up to a maximum of 20 lbs.

Why Work Here

• Wellbeing: Generous time-off policies, wellness initiatives, and flexible work arrangements to support personal and professional thriving.
• Community Involvement: Opportunities to make a positive impact through volunteer service and charitable partnerships.
• Culture: A workplace where every voice matters, and team members feel empowered, connected, and valued.
• Career Development: A wide variety of development programs and tools to help you reach your full potential, regardless of career stage.
• Total Rewards: Competitive compensation, comprehensive benefits, and performance-based incentives.
• Business Stability: A well-established financial institution with over 165 years of experience, committed to growth and risk management.

Benefits

Full-Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: 401(k) plan with employer matching, optional Roth 401(k), and a pension plan.
• Adoption Assistance: Supporting growing families.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: Coverage for your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Part-Time Employees (20+ Hours/Week)

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

All Part-Time Employees

• Retirement Plans: 401(k) plan with employer matching, optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year.
• Paid Sick and Safe Leave: For your health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.