Branch Manager

About the role

As Branch Manager you will oversee the day-to-day operation of the branch in compliance with established policies and procedures. You will plan, direct, and control all branch profit centers through department managers, ensuring overall growth and profit objectives are met. The role includes staffing, training, and evaluating department managers, formulating branch objectives and policies, and developing annual business plans, sales/profit targets, and expense budgets aligned with company goals.

You will assess branch needs, trends, and profit opportunities, establish short- and long-term operating and financial objectives, and ensure compliance with local, state, and federal regulations. The position requires maintaining customer and public relations, acting as the final arbitrator in customer disputes, and promoting safe work habits.

Safety-Sensitive: This position is designated as safety-sensitive. It involves operating, repairing, or maintaining heavy equipment, machinery, or motor vehicles, or handling hazardous materials, where impairment or lapse of attention could result in injury, illness, or death.

Responsibilities

• Direct and control all branch profit-center activities through department managers.
• Staff, train, and evaluate department managers to meet growth and profit objectives.
• Formulate branch objectives, policies, plans, and procedures in alignment with company goals.
• Assist department managers in developing performance targets and programs.
• Evaluate department operating results against pre-determined objectives.
• Consult with department managers on personnel decisions and major accounts.
• Assess branch needs, trends, problems, and profit opportunities.
• Establish short- and long-term operating and financial objectives for the branch.
• Ensure branch compliance with local, state, and federal regulations.
• Develop annual and monthly business plans, sales/profit objectives, and expense budgets.
• Create merchandising strategies with department managers to meet objectives.
• Supervise the sale of trucks, parts, and service.
• Maintain communication within and between branch departments.
• Act as final arbitrator in customer disputes and maintain satisfactory customer relations.
• Develop and train department managers, appraise their performance, and recommend compensation changes.
• Ensure the branch is efficiently staffed and organized.
• Promote safe work habits and enforce safety rules.

Requirements

• Previous management experience.
• Thorough knowledge of all phases of branch operations.
• Direct truck sales experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership ability and decision-making skills.

Benefits

• Competitive salary.
• Medical, dental, and prescription insurance.
• Disability and life insurance.
• Paid Time Off program.
• 401k and profit sharing with employer match.
• Flexible Spending Account.
• Internal promotion opportunities.
• On-the-job training.

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc., which started in Springfield, Missouri, in 1975. From a small operation with three employees, MHC has grown into a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a complete array of finance and insurance services. We foster an environment that helps employees realize their full potential, both personally and professionally.