Branch Manager

Operational Responsibilities

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Develop forecasts, financial objectives and business plans
• Manage budget and allocate funds appropriately
• Has direct, but not exclusive responsibility for operational personnel hiring, promotions, reviews, termination and disciplinary actions
• Collaborates with upper management and staff to provide a healthy, challenging and positive work environment allowing for individual growth, achievement and accomplishment consistent with the company's objectives
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Develops and maintains positive relationships internally across all departments and functional areas, as well as externally with customers and key suppliers
• Ensures communications with foreign and domestic offices, Sales, department managers, upper management, and/or clients regarding quality service and related issues that affect our ability to meet the client's requirements
• Collaborates with Sales and Operations teams to maximize the company's presence with the mutual goals of retaining all existing business and gaining significant new business
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly

Business Development Responsibilities

• Daily coaching and management of sales activity (prospecting, Insightly activity, sales pipeline management, weekly sales meetings, budget creation, etc.) as outlined in the Laufer Sales Management Playbook page
• Absess local market conditions and identify current and prospective sales opportunities
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration
• Directly manage an assigned territory together with branch sales team and demonstrate extensive knowledge of potential customers and competitors in this area
• Timely data entry in our Customer Relationship Management tool
• Daily management of sales people activity, call volume/schedule, prospecting and results
• Participate in the creation of value-added solutions for customer’s logistics needs, including supporting diagrams and cost-benefit calculations
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork
• When needed, support AR (accounts receivable) collection
• Attend training & development sessions to continue developing selling skills and updating product and service knowledge
• Working knowledge of industry trends and forecasts

Qualifications

• Proven branch management experience
• Sufficient knowledge of modern management techniques and best practices
• Ability to meet sales targets and production goals
• Familiarity with industry’s rules and regulations
• Excellent organizational skills
• Results driven and customer focused
• Leadership and human resources management skills
• High awareness of appropriate workplace etiquette and protocols

People

• Allocate workloads within team to ensure smooth operations during peak activity
• Coach, mentor, motivate and educate colleagues
• Deliver training and onboarding for new hires per the company requirement standards
• Constantly communicate department goals and expectations with team to ensure buy-in and accountability
• Constantly looking to recruit new talent for all branch positions

Systems

• Be open to implementing new system changes and enhancements with your team
• Participate and contribute to system/process improvements
• Set the tone of this environment within your team

Culture

• Proactively promote the company’s brand standards and cultural expectations

Benefits

• Medical, Dental, and Vision Benefits with company cost-sharing
• Health Savings Account medical benefit option with a company contribution to the health savings account
• No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
• Medical and Dependent Care Flexible Spending Accounts
• No cost Short-term disability, Long-term disability, Life, and AD&D insurance
• 401(k) Retirement Plan with a generous company match
• Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)
• No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
• Employee Recognition Program
• Giveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)
• Commuter Benefits for employees traveling to and from the NYC office