Branch Manager

Responsibilities

• Directs, promotes, and coordinates branch operations.
• Maintains financial performance, monitors operational budgets, manages inventory, capital expenditures, staffing, transportation, quality and productivity standards, customer service, and communication.
• Maintains showroom and warehouse cleanliness and appearance.
• Solves customer complaints and disputes.
• Fosters a cohesive and productive team through collaboration, inclusion, and teamwork.
• Ensures team members are trained and have the knowledge and skills needed to perform their jobs.
• Monitors performance against goals and takes corrective action.
• Manages branch inventory to ensure security, accuracy, and ability to meet customer product requirements.
• Oversees product returns and warranty processing.
• Controls branch operational costs and ensures overall branch profitability.
• Represents Johnstone Supply at trade associations, events, and local meetings.

Qualifications

• High school diploma or GED; 5+ years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 1 year directly managing a large team of employees in a wholesale operations setting.
• Experience operating forklift and other warehouse equipment safely and competently.
• Experience with inventory management systems.
• Experience with OSHA safety regulations and procedures.