Branch Manager

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

About the role

The Branch Manager is responsible for overseeing and managing end-to-end processes and operations within the branch location. Must ensure adherence to all laws and legal regulations, provide excellent customer service, manage on-site staff, optimize productivity, grow the business, monitor all financial matters and support sales staff as needed.

Responsibilities

• Exceed customer expectations by providing highest possible service quality to customers.
• Optimize branch transactions, increase sales and decrease costs.
• Optimize staffing productivity to assure best use of all resources.
• Responsible for strong growth within designated geographical area and maximal utilization of business potential.
• Continuously strive for high productivity, competitive efficiency and best quality.
• Fully adhere to all defined ISO (International Organization for Standardization) policies and standards and to local law.
• Responsible for P&L including activities in the field of accounting, financial controlling and strategic planning.
• Prepare yearly local budget including investments and staffing.
• Develop and expand customer relationships together with sales.
• Responsible for implementation and maintenance of standardized processes, structures and systems according to corporate guidelines.
• Responsible for management of all personnel and HR matters including staff training and planning in cooperation with Human Resources (HR).
• Ensure company's Code of Conduct is fully enforced and followed by employees.
• Accompany Sales calls as needed.
• Financial Management: AR (Accounts Receivable), AP (Accounts Payable) and FSL (Forward Stocking Location).
• Operations Management.

Supervisory Responsibilities

The incumbent will directly and/or indirectly supervise up to 10 employees.

Qualifications

• Demonstrated strategic thinking and planning skills, with the ability to translate strategy into actionable operational plans and drive execution.
• Proven leadership and people management experience, including recruitment, training and development, coaching, conflict resolution, and performance management.
• Strong interpersonal and communication skills, with the ability to communicate effectively in both open and confidential settings.
• Sound decision-making capabilities with a high level of accountability and ownership.
• Results-driven with a strong customer-focused mindset.
• Ability to collaborate cross-functionally and coordinate resources across teams and organizational boundaries.
• Serves as a role model aligned with JAS corporate values.
• Highly organized with strong time management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite and general computer applications.
• Detail-oriented with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Self-motivated and capable of working both independently and as part of a team.

Education and Experience

• Bachelor’s degree preferred.
• Minimum of five (5) years of managerial experience.
• Minimum of ten (10) years of experience within the freight forwarding industry.
• Strong financial acumen, experience managing P&L.
• Experience across air, ocean, and supply chain/logistics operations.
• Knowledge of market dynamics, competitors, trends, and challenges within the freight forwarding industry.
• Experience with CargoWise is a plus.
• Additional international language skills are a plus.

Work Environment

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to 20%) required in support of the position’s responsibilities. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk and hear.

Pay

In accordance with Minnesota's pay transparency laws, the annual compensation for this position is $130,000–165,000. This range reflects the base salary or wage, which may vary based upon factors such as education, experience, skills, proficiency, job performance, shift, and location. In addition to base salary, the total compensation package also includes participation in a bonus program.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with match
• Life insurance and other voluntary supplemental insurance coverages
• Maternity leave
• Adoption assistance
• Employer/partner discounts