Branch Manager

About the role

The Branch Manager I represents all Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. This position is responsible for the successful delivery and oversight of Hertz products to internal and external customers, providing overall leadership to all employees. Key responsibilities include driving operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.

Responsibilities

• Develop, monitor, modify, and ensure compliance with the annual business plan to drive profitability.
• Direct and organize all reservations and pick-ups, and develop relationships with vendors such as Lyft, Uber, and Pep Boys.
• Implement location strategies to maximize profitability and revenue management opportunities, including revenue per unit.
• Handle or assist in resolving customer service issues while maintaining a high level of customer service.
• Coach and empower staff to engage in problem resolution and customer relations.
• Attend and host outside sales meetings or events to promote the company and branch location.
• Increase market penetration of the branch and drive revenue growth.
• Develop, communicate, and monitor location and individual objectives aligned with corporate goals.
• Actively participate in training, coaching, and mentoring of all branch staff.
• Complete performance reviews, discussing strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed of business operations.
• Conduct Monthly Business Reviews to ensure KPI knowledge.
• Maintain an environment of positive employee relations.
• Ensure compliance with all corporate policies and procedures.

Requirements

• High school diploma or general equivalency diploma (Associate Degree preferred).
• Previous management experience in a fast-paced environment.
• Experience in car rental, hospitality, or tourism is a plus.
• Demonstrated ability to direct and motivate teams.
• Proficiency in technology, financial and business acumen, and customer service resolution practices.
• Strong communication, sales management, coaching, and operations management skills.
• Understanding of labor and employment laws, project management, and report modeling.

Skills

• Highly organized with the ability to interface with multi-faceted, cross-functional teams.
• Expert knowledge of Microsoft Office Suite, including complex Excel analysis and PowerPoint.
• Strong time management skills.
• Customer service aptitude with the ability to address and resolve issues.
• Flexible and adaptable to changes.
• Excellent oral and written communication skills.

Pay

$62,000.00 annually.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations worldwide, including North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the largest worldwide airport general use vehicle rental companies, with a globally recognized brand.