Branch Manager

About the Company

Join Heights Finance, a proud member of the Attain Finance family, and kickstart your career in consumer finance. With over 50 years of expertise, we provide credit solutions across the U.S. and Canada, offering convenient and accessible financial services. As part of Attain Finance, our portfolio includes brands like Cash Money® and LendDirect®, all evolving to better serve customers. Be part of a dynamic team shaping the future of consumer finance.

Stories of Success

Ashley S., District Manager - Alabama

"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. This role paved the way for a fulfilling career! Heights Finance values its team members and promotes from within. Today, I serve as a District Manager, a position I moved into in 2021. The company offers excellent benefits, a set schedule for work-life balance, and supportive leadership. It fosters an open culture, encouraging team members to share ideas. I truly love working here."

Jessica W., Operations Trainer - United States

"Since joining Heights Finance as a Branch Manager in 2013, I’ve enjoyed internal transitions and promotions. These experiences prepared me for a District Manager position in 2021, and in 2024, I moved into an Operations Trainer role. During each transition, my supervisors provided training, tools, and support, and the camaraderie among peers was unparalleled."

Responsibilities

As a Branch Manager, you will set standards for delivering exceptional service to customers while driving branch growth and team development. If you’re a dynamic, results-driven leader passionate about developing others and building long-term customer relationships, we want to hear from you.

• Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals.
• Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and outstanding customer service.
• Address Delinquency: Proactively manage delinquent accounts with urgency.
• Be a Hands-On Leader: Set the standard for customer service and sales, addressing concerns with professionalism.
• Develop Your Team: Coach, mentor, and foster a culture of customer service excellence and strong relationships.
• Manage Performance: Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment.
• Ensure Efficient Operations: Handle scheduling, payroll, and expenses for smooth branch operations.

Requirements

• Community Impact: Demonstrated ability to make a positive difference in the community through customer service, project management, or team support.
• Leadership and Influence: 1-2 years of leadership/management experience with a focus on personal and organizational growth.
• Career Development: Commitment to career advancement, taking on new challenges, and continuous learning.
• Customer Guidance: Experience guiding clients or stakeholders through processes, providing support and advice.
• Team Support: Ability to support and contribute to the growth of team members in a collaborative environment.
• Educational Background: High School diploma or equivalent; associate or bachelor’s degree is a plus.
• Industry Experience: 1-2 years in consumer finance, lending, or banking industries preferred.

Pay

Base Salary: $53,000 - $80,000. The range represents the low and high end of the anticipated salary for this position based on the U.S. average. The actual base salary offered will be determined by factors including location, skills, knowledge, competencies, and experience.

Benefits

All full-time employees are eligible for benefits starting on day one, including:

• Paid Time Off
• Medical, Dental, and Vision coverage
• Voluntary coverages
• 401(K) program with company match (eligible 30 days post-hire, starting on the 1st of the month)
• Employee Assistance Program
• Emergency Relief Fund
• Diversity and Inclusion Council
• Tuition Reimbursement
• Leadership Development Programs
• Monthly Bonus Program

Schedule

Full Time - Monday through Friday, 8:30am to 5:30pm, with evenings and weekends based on business needs or peak seasons.

Work Location: 1105 Wooded Acres Dr. Ste 440, Waco, TX 76710