Branch Manager

Who We Are

Hanscom Federal Credit Union is a member-first organization committed to integrity, teamwork, innovation, and empathy. We make business decisions with our members at the top of mind, prioritize doing what's right over what's easy, and believe in listening, understanding diverse perspectives, and caring about others' sustained success.

What You'll Do

• Assume ultimate responsibility for branch operations of a designated branch, including branch scheduling and implementation of branch operational controls
• Provide supervisory overrides where necessary based on personally-conducted due diligence and an in-depth knowledge of HFCU policies
• Assume ultimate responsibility for in-branch compliance with Credit Union service levels
• Maintain a full understanding of all in-branch service functions including financial wellness coaching, account opening, loan application processing and transaction processing
• Actively identify, plan, and implement business development activities and events in the local community
• Act as a champion of the Hanscom Federal Credit Union brand in the local community
• Meet or exceed individual and branch performance goals
• Participate in and complete the credit union's defined Financial Wellness certification program to achieve, maintain and apply a rigorous Financial Wellness certification
• Work within the defined Navigator coaching process to collaborate with individuals and members to change or improve financial behaviors, develop a plan to overcome financial challenges, and conduct check-ins to help evaluate progress toward individualized goals
• Deliver 1:1 individualized and small group coaching sessions through a variety of channels, including in-person, phone and video
• Proactively engage with and follow-up with members to ensure that mutually agreed to action plans have had the desired impact and work to evolve plans to match the member's current situation
• Travel to other branches as staffing needs require
• Perform other duties as assigned

Qualifications

• 3-5 years of similar or related financial institution managerial experience, including preparatory experience
• A college degree
• Ability to complete a designated financial counseling and coaching certification within the timeframe determined based upon HFCU's training program

Physical and Work Requirements

• Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs
• Must be capable of climbing/descending stairs in an emergency situation
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
• Must be able to work extended hours or travel off site whenever required or requested by management
• Must be capable of regular, reliable and timely attendance
• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise
• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team
• Must be able to read and carry out various written instructions and follow oral instructions
• Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics
• Must be able to speak clearly and deliver information in a logical and understandable sequence
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
• Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace
• Must be able to effectively handle multiple, simultaneous, and changing priorities
• Must be capable of exercising highest level of discretion on both internal and external confidential matters
• Must be authorized to work in the US

Pay

$78,492.43 - $98,115.54. Compensation will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.

Benefits

• A full-time, permanent position with a competitive incentive program
• Medical, Dental, Vision, FSA, 401(k), and Student Loan Paydown
• Paid Holiday, Sick and Vacation time
• Commitment to fostering career growth and development – when you join our organization it's not just a job
• Development of your skills aligned to business needs to help you progress in your career