Branch Manager

Primary Responsibilities

• Managing all regional office operations.
• Ensuring members’ needs are met through a consultative approach, going above & beyond whenever possible through multiple channels.
• Promoting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events.
• Handling escalations which include researching and responding to member inquiries in a timely manner.
• Effectively managing lending and deposit pipelines.
• Forecasting and scheduling teams to provide members with adequate coverage each day.

Leadership Responsibilities

• Regularly meeting with each team member, managers and FSCs, to coach and mentor to ensure alignment around FFCU’s mission, vision, and values.
• Providing team members with training, tools, and resources to successfully perform their jobs.
• Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed.
• Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.
• Leading change by identifying opportunities that consistently raise the bar and improve service levels.
• Aiding the Credit Union in executing the business plan of the organization.

Basic Qualifications

• Education: Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Minimum of 3 years’ experience as a branch manager or a financial services branch representative.
• Experience supervising or managing employees.
• Experience with sales and operations at a financial institution.

Benefits

• Competitive salary with a pay for performance bonus.
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage.
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%.
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program.
• Pet Insurance.
• 4 weeks of PTO annually including 2 ½ days of float time.
• 9 paid holidays plus 2 half days.