Branch Manager

About the role

The Patio Branch Manager is responsible for the full operational, financial, and personnel leadership of the branch. This role oversees Purchasing, Accounting, Inside and Outside Sales and works closely with Operations Management to direct warehouse, transportation, and inventory activities. The Branch Manager is accountable for meeting revenue and margin objectives, maintaining cost controls, ensuring safety compliance, and fostering a high-performance culture that supports business growth and customer satisfaction.

Essential Duties/Responsibilities

• Oversee all branch departments including Purchasing, Accounting, Inside/Outside Sales and Warehouse Operations
• Collaborate with Warehouse and Operations Managers to manage warehouse, transportation, and inventory teams
• Review productivity metrics, inventory mix, obsolete products, and inventory control practices
• Develop, manage, and monitor branch budget, operating expenses, and capital expenditure needs
• Maintain accurate reporting of revenue, expenses, and operational KPIs
• Analyze and explain variances related to budget, expenses, pounds sold, and EBITDA
• Partner with the Credit Department to manage credit holds, adjustments, and customer payment issues
• Maintain and enforce the Branch Safety Program
• Ensure compliance with company policies, regulatory requirements, and safety standards
• Lead staffing efforts including recruitment, hiring, onboarding, and performance reviews
• Manage employee development, coaching, disciplinary actions, and terminations
• Promote a positive, collaborative, and inclusive work culture
• Develop strong relationships with employees and customers to support retention and satisfaction
• Serve as the branch representative for problem resolution and escalated issues
• Drive operational efficiency through standardized processes and strategic initiatives
• Identify opportunities to improve cost control, inventory accuracy, and service quality

Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university or equivalent work experience
• Strong organizational, planning, communication, presentation, and interpersonal skills
• Intermediate to advanced proficiency with Microsoft Outlook, Excel and Word and PowerPoint
• High attention to detail and accuracy
• Resourceful, with strong initiative and ability to leverage internal resources to achieve goals
• Ability to work independently on a broad range of projects
• Strong judgement, decision-making, and relationship-building skills