Branch Manager

Hiring range: $59,594 - $95,776. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

About the role

In a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. Responsible for the overall management of a mid-sized banking office.

Responsibilities

• Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals.
• Engages in sales and service coaching sessions with sales staff using tested techniques.
• Conducts business development activities including personal visits and outbound teleservicing to build commercial relationships.
• Promotes Eastern Bank through community involvement via memberships in local organizations (e.g., Chamber of Commerce, Rotary), participation in city/town events, and engaging local business networks.
• Ensures sound branch operations and compliance with all bank policies, regulations, and laws for both staff and self.
• Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success.
• Manages and develops branch staff through observational coaching sessions, joint sales calls, and consultative customer sales tools.
• Leads by example, inspires confidence and respect, and fosters a positive team environment among staff.
• Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience.
• Actively promotes programs that solidify customer relationships and manages customer service standards within the branch.
• Applies policies for routine aspects of staff management and addresses performance issues as they arise.
• Prepares and delivers performance appraisals for staff.
• Demonstrates a full understanding of the teller function, balancing policy and procedure with appropriate judgment.
• Makes management decisions that benefit both the bank and the customer, seeking guidance for policy ambiguity or unfamiliar situations.

Requirements

• Basic business acumen and professionalism.
• Strong written and verbal communication skills.
• Ability to build relationships and strong alliances across the organization.
• Flexibility and adaptability to change.
• Ability to quickly learn about the bank’s products and services and retain product knowledge.
• Understanding of the “big picture” in banking (e.g., how a bank makes money, what makes a product profitable).
• Bachelor’s degree preferred, or equivalent combination of training and/or experience.
• 2-3 years of management experience and proven leadership capabilities, preferably in a retail banking environment.
• History of solid sales, service, and management successes.

Skills

• Ability to work independently and multi-task in a fast-paced environment.
• Outgoing self-starter with strong technical literacy.

Benefits

Eastern Bank offers a robust benefits and retirement package, including:

• Medical, dental, vision, life, and disability insurance.
• Retirement plans.
• Vacation and tuition reimbursement.

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work.