Branch Manager
Daikin Comfort · American Fork, UT · Yesterday
On-siteBusiness DevelopmentFull-time
Manage and Oversee
- Staffing and successful completion of assigned duties of all personnel
- Review and approve hours worked and PTO using Kronos
- Conduct periodic audits to ensure compliance with established protocols and processes
- Maintain sales records – review/edit, credits, negative inventory, damage inventory and cash reconciliations
- Communicate regularly with the branch customer base to build strong relationships
- Enter all sales calls in CRM
Build Morale and Lead Team
- Demonstrate leadership qualities and set an example for staff
- Promote teamwork within the branch, local team, and region
- Provide knowledge and skill development opportunities for employees
- Ensure employees complete all assigned training in a timely manner
- Coach, counsel, and hold employees accountable
- Collaborate with Human Resources regarding disciplinary actions
Profitability and Continuous Improvement
- Develop plans for increased branch profitability and productivity
- Drive continuous improvement processes
Operational Tasks
- Process purchase orders
- Research low stock and receivables
- Process branch payables
- Audit cash drawers and truck metrics
- Follow up quickly on rejections related to warranty processing
- Oversee all aspects of the profit center (operations, sales, admin, etc.)
- Work closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues
- Keep dead stock at a minimum
- Maintain ample levels of inventory to meet delivery and service expectations
- Review P&L
- Hold safety meetings, security reports, and maintain facility
- Complete all tasks on the Branch Manager's monthly/daily checklist
- Act as a safety leader
- Conduct weekly safety committee meetings
- Complete any Flash reports within the required timeline and communicate issues/injuries immediately
- Oversee branch and warehouse appearance, housekeeping, maintenance, and repair
Regional Reporting
- Provide Regional Operations Manager (ROM) any requested branch specific information/reports
- Provide vital information in a timely manner