Branch Manager

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. We offer competitive compensation, great benefits, and professional development and advancement opportunities.

Responsibilities

• Sales and Business Growth
  • Develop and execute effective sales strategies to achieve branch targets for deposits, loans, and other financial products and services.
  • Mentor team on advice-giving strategies to improve customer financial confidence.
  • Spend time outside the branch (varies based on branch maturity and market needs) for external meetings, community engagement, and pre-call planning activities.
  • Identify and pursue opportunities to acquire new customers through community involvement, networking, and targeted outreach.
  • Ensure all staff are well-versed in the Bank's products and services, and are capable of effective cross-selling to meet customer needs.
  • Monitor local market trends and competitor activities to identify business opportunities and adjust strategies accordingly.
• Leadership and Team Development
  • Inspire and motivate branch staff to achieve individual and team goals through positive reinforcement and a supportive leadership style.
  • Implement training programs to enhance the skills and knowledge of staff, promoting a culture of continuous learning and professional growth.
  • Conduct regular performance reviews, provide constructive feedback, and develop action plans for development and/or improvement.
  • Address and resolve any team conflicts promptly and professionally, maintaining a harmonious work environment.
• Customer Relationship Management
  • Foster a customer-first culture, ensuring all branch interactions are handled with professionalism, empathy, and a focus on building long-term relationships.
  • Address customer complaints and issues promptly, working to exceed customer expectations and maintain high satisfaction levels.
  • Engage with the local community to build the Bank's reputation and establish strong community ties, including participation in appropriate events and organizations.
  • Collect and analyze customer feedback to identify opportunities to improve branch services and customer experiences.
• Operational Management
  • Oversee daily branch operations to ensure efficiency, compliance with regulations, and adherence to policies and procedures.

Requirements

• Proven leadership experience in a retail banking environment, with a track record of achieving business growth objectives.
• Strong sales and customer relationship management skills, with the ability to mentor and develop staff.
• In-depth knowledge of banking products, services, and regulations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to build and maintain strong community relationships.
• Bachelor’s degree in Business Administration, Finance, or a related field, or equivalent experience.

Benefits

• Competitive compensation
• Great benefits package
• Professional development and advancement opportunities