Branch Manager

This position will be located in Kansas City, MO. Applications will only be accepted while the posting remains active.

About the role

As Branch Manager, you will provide daily oversight, administration, and management of all operations of a branch location. You will lead the branch staff to achieve successful levels of customer experience, sales, profitability, and inventory management.

Responsibilities

• Plan, coordinate, and direct operational activities for the branch.
• Prepare and implement objectives and plans to support branch and company strategies, including proposal coordination, key customer strategy planning, presentations, financial projections, cross-market strategies, and measurement tools.
• Coordinate the development of new supply chain solutions, systems, technology, methods, ideas, and procedures to improve sales, profits, efficiencies, automation, service, and quality within a specific market.
• Streamline operations and meet challenges by coordinating with various teams.
• Improve efficiency and scalability of branch layout, workflow, and equipment.
• Utilize warehouse management systems.
• Provide feedback from the field on customer satisfaction regarding pricing, products, promotions, service, customer needs, and competition.
• Act as a vendor alignment advisor, providing feedback on the performance of vendor programs and promotions within product lines and market areas.
• Make customer calls and work to establish and maintain high-level relationships with key customers or prospective accounts.
• Coordinate management contacts, stay abreast of market trends, and monitor competitive product and price situations.
• Participate in the coordination, analysis, and decision-making of customer needs, pricing, products, competition, and problem resolution.
• Provide leadership for the local inventory committee, branch inventory levels and counts, and approve all inventory returns.
• Monitor competitive factors affecting sales, profits, and market penetration; develop plans to counteract those factors and enhance Border States’ potential and prominence in the market.
• Oversee the Profit and Loss statement for the area(s) managed.
• Provide continuous input to leadership on the formulation of the branch Fiscal Year budget and monitor adherence to budgetary objectives.
• Ensure efficient inventory management, including forecasting, purchasing, and stocking of electrical products to meet customer demand and minimize excess inventory.
• Develop and maintain business relationships with current and potential customers.
• Ensure all operations adhere to industry safety protocols and comply with OSHA, DOT, or other governmental agencies.
• Build a culture that inspires excellence, trust, and dedication to an organization that cares about its employee-owners.
• Place high importance on talent development by growing others through coaching, feedback, and exposure.
• Actively recruit for all branch positions.
• Support branch purchasing, product evaluations, code descriptions, inventory management, and pricing development.
• Continuously look for systems, methods, and ideas to improve processes, functions, and performance of all branch areas.
• Implement customer satisfaction surveys.
• Assist with planning and coordinating annual sales incentive programs.
• Coordinate distribution of sales reports to staff and provide continuous feedback regarding their sales performance.
• Assist with establishing sales budgets and goals.
• Conduct or assist with sales meetings and trade shows.
• Identify sales, marketing, product, and application training needs and conduct the training.
• Coordinate with Customer Financial Services staff to resolve key customer-billing problems and advise on changes in customer creditworthiness.
• Perform other duties as assigned by supervisor or designate.

Requirements

• Minimum of a 4-year business or trade degree or equivalent experience required.
• 3 years of prior management experience including marketing, operations, or sales experience, preferred.
• Strong knowledge of distribution experience preferred.
• Ability to read, write, and speak in English required.
• Strong working knowledge of PC for Windows, Microsoft Office, internet, email, and SAP software preferred.

Skills

• Ensures accountability.
• Strong business insight.
• Excellent interpersonal, written, and verbal communication and reading skills.
• Ability to effectively plan, align, and organize.
• Excellent customer service skills including being competent, accurate, responsive, and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

• Occasionally (0 – 33%): Lift from waist less than 10 lbs., 10 to 25 lbs., 26 to 50 lbs., 51 to 75 lbs.; lift from floor less than 10 lbs., 10 to 25 lbs., 26 to 50 lbs.
• Frequently (34 – 66%): None listed.
• Continuously (67 – 100%): None listed.
• Carried for distance: No lifting over 10 lbs. required.

Physical Activity Frequency in a typical day:

• Sitting: Occasionally
• Standing: Frequently
• Walking: Continuously
• Bending/stooping: Occasionally
• Crawling: Not at all
• Climbing/Walking Stairs: Occasionally
• Reaching: Occasionally
• Crouching/squatting: Occasionally
• Kneeling: Occasionally
• Balancing: Frequently
• Repetitive motion: Occasionally
• Pivoting: Occasionally
• Pushing/Pulling: Occasionally
• Grasping: Frequently
• Fingering: Occasionally
• Talking: Continuously
• Driving: Occasionally
• Desk work: Continuously
• Use of a computer: Continuously
• Use of a telephone: Frequently
• Hearing: Continuously
• Exposure to adverse weather & temperature conditions: Frequently
• Travel: Occasionally

Benefits

• Health, Dental, and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• Bonuses upon the achievement of branch and company goals