Branch Manager

About the role

American Welding & Gas, Inc. is seeking an energetic, self-motivated Branch Manager for our Hopkinsville, KY location. This role directs day-to-day activities of sales, counter sales, warehousing, distribution, and production with full P&L responsibilities.

Responsibilities

• Lead and promote safety; organize safety meetings and strictly enforce safety rules.
• Ensure customer deliveries are dispatched in a cost-effective manner that meets customer expectations.
• Provide upbeat, friendly customer service tailored to identify and solve customer needs for phone, walk-in, and delivery customers.
• Improve branch operating income performance through management of sales, margins, and expenses.
• Enhance the branch's store ranking through management of store ranking metrics.
• Review and understand monthly financial statements and adjust operations to improve performance.
• Coordinate with other branches and personnel to resolve customer, sales, or operational issues, ensuring customer satisfaction.
• Accurately complete and submit all sales-related paperwork (e.g., shippers, invoices, inventory/tank audits, month-end reports, cash reconciliations, deposits) in a timely manner.
• Participate in the preparation of market information, annual sales analysis, and forecast.
• Manage branch personnel by hiring, training, motivating, planning, and directing work; provide performance feedback and resolve associate issues.
• Coordinate sales promotion activities, maintain and stock merchandise, and ensure an attractive store display.
• Maintain a clean and attractive store environment.
• Conduct timely and quality performance appraisals for assigned personnel.
• Ensure compliance with all company policies, procedures, and state/federal laws.
• Evaluate and monitor day-to-day branch activities to ensure cost-effective operations and implement changes as needed.
• Drive profitable sales growth to new and existing opportunities.
• Perform other duties as assigned.

Requirements

• Bachelor's degree or equivalent experience.
• Previous management experience.
• Intermediate-level computer skills.
• Strong leadership and relationship development skills.
• Excellent verbal and written communication skills.
• Ability to work independently and under pressure to meet deadlines.
• Strong administrative skills: organized, efficient, and versatile.
• Goal-oriented and self-motivated.
• Pleasant, professional, and courteous personality.
• Ability to respond effectively to sensitive inquiries or complaints.
• A team player who takes ownership, creates solutions, and drives results.

Benefits

• Competitive pay structure with performance incentives.
• Medical, dental, and vision benefits with no waiting period.
• Company-paid life insurance and short-term & long-term disability.
• 401(k) retirement savings plan with company match.
• Paid holidays and paid time off.
• Collaborative environment where input is valued daily.

About Us

American Welding & Gas (AWG) is a manufacturer and distributor of industrial, medical, specialty, and food & beverage gases, as well as a provider of welding supplies. Headquartered in Raleigh, North Carolina, AWG serves customers across the United States with over 800 employees, 100+ retail locations, and 22 fill plants. We pride ourselves on customer service, expertise, and resources that allow us to serve a large and diversified customer base.