Branch Manager

Responsibilities

• Caring Leadership, Client Engagement and Operational Oversight: Lead and mentor an operations and support team by providing coaching, support and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development.
• Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction. Travel to client locations and industry related conferences and events to strengthen customer relationships, provide solutions to critical situations and ensure overall client and employee satisfaction.
• Deliver high-quality service to our clients by strategically leading the branch’s operations, while maintaining industry standards, company policies, and regulatory requirements. Analyze, report and drive operational metrics and Key Performance Indicators (KPIs) using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity.
• Identify and mitigate security risks; develop and implement security protocols, training and response plans.
• Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management. Collaborate with the sales, marketing and enterprise accounts teams to identify and close new business development opportunities.

Qualifications (must Have)

• Must possess one or more of the following:
• Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry.
• Associate’s degree in Criminal Justice, Business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry.
• High School diploma with seven (7) years of management experience in a high-volume workforce environment or service industry.
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events).
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen.
• Minimum of two (2) years of experience in successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results.
• Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction.
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business.
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events.

Preferred Qualifications (nice To Have)

• Law enforcement, military and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.