Branch Manager

About the Role

The Branch Manager is accountable for the overall operation of the All Ways Caring HomeCare branch. This role manages all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). The Branch Manager builds and maintains relationships with key clients, business leaders, and management while focusing on continuous improvement and customer satisfaction. As business conditions change, the Branch Manager assesses the impact and responds to ensure maximum profitability and expense management.

The role includes selecting, training, and developing branch staff, monitoring performance, and leading business development, service delivery, client satisfaction, and retention. The Branch Manager oversees all recruitment and selection processes and manages Human Resources functions, including interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.

Responsibilities

• Oversee all branch operations to achieve financial goals and ensure profitability.
• Build and maintain relationships with clients, partners, and management.
• Lead recruitment, training, and performance management of branch staff.
• Manage HR functions including hiring, orientation, and employee relations.
• Monitor quality systems and manage risks related to compensation and expenses.
• Analyze financial reports and implement strategies to improve branch performance.
• Drive sales and marketing efforts, including lead generation, client proposals, and closing deals.
• Ensure excellent client service and maintain strong referral relationships.
• Develop and execute the branch’s annual business plan.

Requirements

• 1+ years of supervisory experience required.
• 1+ years of sales or marketing experience in healthcare or a related setting preferred.
• Experience managing systems, processes, and people.
• BS Degree preferred or equivalent experience.
• Ability to work flexible and after-hours as needed.

Skills

• Strong leadership and interpersonal skills.
• Excellent verbal and written communication abilities.
• Problem-solving skills with the ability to handle client and employee issues effectively.
• Relationship-building with a desire to grow business connections.

About Our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home—all while maximizing their dignity, privacy, and independence. Services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. Offerings include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs.

Benefits

• Career growth opportunities.
• Work/life balance.
• Medical, dental, and vision coverage.
• 401k retirement plan.
• Tuition reimbursement.
• Great company culture.

Pay

Salary Range: USD $50,000.00 - $55,000.00 per year.