Branch Manager, AACU Branch Operations

About the role

This position is a member of the Branch Operations team within the American Airlines Credit Union. The role oversees the management of a branch (or branches) within a specific region, focusing on building long-term member relationships by matching member needs to the Credit Union’s product and service solutions.

Responsibilities

• Direct the operation of a full-service Credit Union branch and engage in business development.
• Maintain communication between the branch and Regional Director regarding operations and productivity.
• Stay knowledgeable about the Credit Union’s products and services to train and motivate staff in cross-selling.
• Implement operational, budgeting, marketing, and loan procedures, as well as delinquency and cost control measures.
• Exercise lending authority to process new loan applications, including interviewing members, analyzing credit reports, and recommending suitable products.
• Coordinate and participate in "Credit Union Days" to grow business.
• Recruit, hire, motivate, and train management and support staff.
• Coach and counsel team members on member service, sales, and performance.
• Conduct annual employee evaluations and individual coaching sessions.
• Motivate branch staff to maintain optimal member service levels.
• Monitor and manage inventory of branch facilities and equipment.
• Lead branch staff to achieve lending, membership, and product goals.
• Conduct and review monthly, quarterly, and semi-annual branch operations audits and reports.
• Represent and promote the Credit Union within the business community.
• Perform Notary services as required.
• Perform other assigned duties.
• Ensure the security and confidentiality of all account and related information, complying with applicable laws and regulations, including the Bank Secrecy Act.

Requirements

• High School diploma or GED equivalent (required).
• Bachelor’s Degree in Business, Finance, or a related area, or equivalent financial services experience (preferred).
• Credit Union or bank management experience (preferred).
• Credit approval authorization, credit union, and finance company experience (preferred).
• Consumer lending experience (preferred).
• Staff supervisory experience (preferred).

Skills

• Proficiency in Microsoft Office software (Word, Excel, Access, PowerPoint) through work experience or education.
• Must fulfill FAA criminal background checks for unescorted access to airport security identification display areas (SIDA), if applicable.
• Excellent member service skills.
• Superior people management, interpersonal, and employee engagement skills, including directing, coaching, counseling, and motivating staff.
• Ability to work under deadlines, handle conflicting priorities, and manage high-volume project work.
• Ability to perform in a fast-paced environment, multitask, and function as part of a team.
• Strong collaboration skills with staff and other Credit Union departments.
• Sound judgment in making recommendations based on gathered and reviewed information.
• Skills and drive to thrive in a competitive Credit Union sales environment.
• Strong analytical, mathematical, planning, and organizational skills, with attention to detail.
• Effective verbal and written communication skills at all levels.
• Ability to speak, read, and write in English (required); Spanish is a plus.
• Flexibility and adaptability to constant change.
• Ability to work independently with minimal supervision.
• Willingness to travel.
• Ability to work varying schedules, including evenings and weekends.
• Ability to maintain satisfactory performance and attendance.
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks.

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights across the global network for you, your family, and friends.
• Health Benefits: Day-one access to health, dental, prescription, and vision benefits, including virtual doctor visits and flexible spending accounts.
• Wellness Programs: Tools, resources, and support to help you stay at your best.
• 401(k) Program: Available upon hire, with employer contributions available after one year, depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.