Branch Manager 3 - SouthPark Office

About the role

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor, and train team members and exercise discretion with independent judgment in performing necessary duties.

Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services. Helps individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services.

Acts as leader for customer experience, provides motivation and direction for the team, expands customer base, and promotes and participates in the local market/community to identify needs and promote U.S. Bank products and services.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
• Coach, develop, mentor, and train team members.
• Identify financial resources for customers and provide recommendations for products and services.
• Collaborate with partners in wealth, business banking, mortgage, or payment services to help customers reach financial goals.
• Expand customer base and promote U.S. Bank products and services in the local market/community.

Skills

• Adaptive Coaching: Adjusts coaching style and approach based on individual needs, skills, and motivations. Provides real-time feedback and fosters development to ensure employees deliver exceptional customer service.
• Conflict Resolution: Uses logic, methods, and de-escalation techniques to solve difficult problems with effective solutions.
• Accountability: Takes ownership of decisions, actions, and outcomes, ensuring responsibilities are met with integrity and reliability.
• Influence: Persuades, inspires, and guides others to support ideas, decisions, or initiatives, fostering collaboration and positive outcomes.
• Critical Thinking: Analyzes information, questions assumptions, and evaluates perspectives to reach well-supported conclusions.
• Priority Setting: Assesses tasks and focuses on the most critical activities to achieve business objectives while balancing customer needs and employee workload.
• Relationship Management: Establishes and grows positive connections through active listening, effective communication, and strong interpersonal skills.
• Business Insights: Drives the team with knowledge of business, services, products, digital tools, and policies to achieve goals. Proactively engages in learning industry trends.

Requirements

• Bachelor’s degree or equivalent work experience.
• Three to four years of experience in sales, retail management, or banking environment.
• Thorough product/service knowledge and understanding of regulatory, policy, and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
• Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.

Qualifications

• Effective analytical skills to evaluate credit requests, prepare budgets, and determine market trends.
• Strong interpersonal communication, leadership, relationship management, time management, and sales ability skills.
• Ability to evaluate and resolve problems with minimal guidance.
• Demonstrated success in a retail sales environment.
• Working knowledge of employment practices, including rewards and recognition, employee development, and change management.

Location Expectations

This role requires working from a U.S. Bank location five (5) days per week.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Pay

The salary range for this role is $80,280.00 - $98,120.00, based on the primary location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension (all benefits are subject to eligibility requirements).