Branch Manager 3 - Banks, OR

About the role

This role involves leading and managing branch(es) to ensure goals are met and compliance with banking laws and regulations. The primary duty is to lead and manage the team, coach, develop, and mentor team members, and exercise discretion with independent judgement.

Responsibilities

• Demonstrate and ensure an excellent customer experience reflective of U.S. Bank culture and core values.
• Lead and manage branch(es) to ensure goals are met and compliance with banking laws and regulations.
• Coach, develop, mentor, and train team members.
• Provide direction and recommendations to customers and partners to fulfill their financial needs.
• Act as a leader for customer experience, motivate and direct the team, expand the customer base, and promote U.S. Bank products and services.
• Empower, build, and inspire team through effective communication and critical thinking.
• Set and communicate individual employee performance expectations including performance goals and core behaviors.
• Interpret performance results and find opportunities to drive success and hold team accountable to actions and results.
• Adapt leadership style to each situation to fit the needs of the team.
• Create an environment that fosters teamwork, innovation, and collaboration with team members, including U.S. Bank partners.
• Manage day-to-day operations of the team, make decisions regarding candidate selection, employee compensation, promotion, discipline, and termination.
• Adapt to new digital programs, products, services, and technology platforms.
• Teach digital fluency and financial literacy to team members and customers.
• Advocate for digital solutions focused on customer benefits of digital technology and drive initiatives to increase customer digital usage.
• Plan and execute customer market share growth at branch level, building relationships and collaborating with partners centered around U.S. Bank products and services.
• Deliver an exceptional customer experience, deepen relationships, proactively identify ways to add value for customers, and create a culture of customer obsession with team members.
• Use influence with a focus on developing long-term relationships, actively observe customer experience within the branch, and identify opportunities to consistently exceed customer expectations.
• Maintain an in-depth knowledge of U.S. Bank products and services.
• Participate in local market/community activities to promote U.S. Bank growth and culture, ensuring a strong local presence and encouraging team members to utilize their volunteer time and engage with the community.
• Ensure compliance with all banking laws and regulations and require the same of all staff through continuous compliance training.
• Ensure documentation and/or reporting of all applicable transactions is within accepted quality standards of completeness and accuracy.
• Limits bank losses and overall exposure.
• Participates in local market/community activities to promote U.S. Bank growth and culture, ensuring a strong local presence and encouraging team members to utilize their volunteer time and engage with the community.

Requirements

The role requires a bachelor’s degree or equivalent work experience, three to four years of experience working in a sales, retail management, or banking environment, and thorough product/service knowledge and thorough knowledge of regulatory, policy, and compliance issues.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience working in a sales, retail management, or banking environment.
• Thorough product/service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques.
• Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a given marketplace.
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
• Demonstrated success in retail sales environment.

Skills

• Financial acumen, critical thinking, and problem-solving skills.

Benefits

Our benefits package includes healthcare (medical, dental, vision), basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, sick and safe leave, adoption assistance, and more. U.S. Bank is an equal opportunity employer and participates in the U.S. Department of Homeland Security E-Verify program. The salary range for this role is $86,310.00 - 105,490.00 USD, and the actual range may vary based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and pension (subject to eligibility requirements).