Branch Manager 3-4 - Concord Diamond, CA

About the role

The role of Branch Manager 3 and Branch Manager 4 at U.S. Bank involves leading and managing branches to ensure goals are met and compliance with banking laws and regulations is maintained. Key responsibilities include coaching, developing, and mentoring team members, exercising discretion with independent judgement, and providing direction and recommendations to customers.

Responsibilities

• Demonstrate and ensure all team members provide an excellent customer experience reflective of U.S. Bank culture and core values.
• Lead and manage branch(es) to ensure goals are met and compliance with all banking laws and regulations is maintained.
• Utilize effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services.
• Act as leader for customer experience, providing motivation and direction for the team, expanding customer base, and promoting U.S. Bank products and services in the local market/community.
• Empower, build, and inspire team through effectively communicating business goals, objectives, and company performance results in a simplified manner.
• Interpret performance results and find opportunities to drive success, holding team accountable to actions and results.
• Adapt leadership style to fit the needs of the team, leading individuals and teams to improved and optimal performance through regular multi-faceted coaching and development activities.
• Teach digital fluency and financial literacy to team members and customers, embracing opportunities to advocate for digital solutions focused on customer benefits of digital technology and driving initiatives to increase customer digital usage.
• Plan and execute customer market share growth at branch level, building relationships and collaborating with partners centered around U.S. Bank products and services.
• Deliver an exceptional customer experience, deepen relationships, proactively identify ways to add value for customers, and create a culture of customer obsession with team members.
• Apply financial acumen, critical thinking, and problem-solving skills to meet team members' and customer's needs, maintaining an in-depth knowledge of U.S. Bank products and services.
• Participate in local market/community activities to promote U.S. Bank growth and culture, ensuring a strong local presence and encouraging team members to utilize their volunteer time and engage with the community.
• Ensure compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training.
• Limits bank losses and overall exposure.

Requirements

Basic qualifications include a bachelor’s degree or equivalent work experience, three to four years of experience working in a sales, retail management, or banking environment. Preferred skills include thorough product/service knowledge, solid understanding of regulatory, policy, and compliance issues, thorough knowledge of retail product philosophy, policies, procedures, documentation, and systems, thorough knowledge of teller and platform functions, effective analytical skills, effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills, demonstrated success in retail sales environment, and working knowledge of employment practices including rewards and recognition, employee development, and change management.

Qualifications

Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Benefits

U.S. Bank offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Schedule

This role requires working from a U.S. Bank location for all scheduled work days.