Branch Management Retail Coordinator

What we’re looking for

Someone to provide coordination for major branch activities of delivering strong customer sales and service, ensuring compliance with corporate operational policies and procedures and providing workflow direction to branch staff. Someone who understands that communication of corporate policy and procedures to branch staff is an essential requirement of this position.

What would make you a great fit

• Strong decision making and problem-solving skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proven ability to resolve complex customer and employee-related issues with minimal guidance
• Excellent interpersonal skills
• Care about your community and have a desire to be involved

What you’ll do

• Assist the Branch President with employee reviews and interviews
• Schedule and assign work to branch staff, conduct some branch training, and provide branch coverage when needed and appropriate
• Respond to employee questions, concerns, and complaints
• Coordinate operational activities within the branch to ensure compliance with legal and regulatory requirements and corporate policies and procedures

What you must have

• High school diploma or GED
• Minimum of three (3) years of experience in operations, customer service and/or human resources activities
• Minimum of two (2) years of leadership experience

What might set you apart

• Bachelor’s degree in related field or equivalent work experience
• Previous experience in a branch manager role

What you get

A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

What you can expect

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

• This position is in an office environment within a climate-controlled facility that can be high traffic during peak service times
• Frequent use of the telephone, computer and other office equipment associated with this position
• Individuals in this position are typically seated at their personal desk for most of the day
• Must be able to perform job functions with indirect supervision and work effectively as a member of a team and independently
• Must be capable of working harmoniously with diverse personalities of co-workers, staff and customers
• Requires regular and reliable attendance and the ability to work varying hours

What you might want to know about RCB Bank

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity, and honor, RCB Bank is an equal opportunity employer, striving to hire employees who meet high standards of character, education and occupational qualifications. Our employees are living, working, volunteering, and giving back in the communities we serve—they are the reason our customers love banking with us! To be an RCB Bank employee is to identify the needs of our customers and our communities and to build relationships that create opportunities to meet those needs. Without the dedication of our caring, principled leaders and employees, RCB Bank could not serve as a responsible citizen of the communities we serve or provide high-quality customer service. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! RCB Bank was established in Claremore, OK, and has since grown to over $4.1 billion in total assets and over 750 employees. Our branch network covers more than 60 locations across Oklahoma and Kansas. The purpose of RCB Bank is to meet the financial needs of our communities, its businesses, and its customers. RCB Bank is a progressive bank with a commitment to each of the communities we are in, which is why so many people say, "That’s my bank!"