Branch Leader- Hurstbourne

About the role

The branch leader has responsibility for managing all aspects of the assigned branch.

Responsibilities

• Drive branch performance through leading, coaching, managing, and business development.
• Ensure compliance with internal controls, operational procedures, and risk management policies.
• Manage all human capital functions: interviewing, selection, hiring, workforce scheduling, development planning, performance reviews, ratings, counseling, and disciplinary actions.
• May be cross‑trained to assist with teller transactions as needed.
• Promote a positive public image in the community and instill the Purpose, Mission, and Values in the team to support Truist culture.
• Drive business development of the branch to deliver strong team and individual performance through personal productivity in Truist strategy areas (Small Business, Mass Affluent, Community Heroes, IRM partnership).
• Drive branch revenue through Small Business development and new client strategies.
• Drive growth of Small Business expertise via face‑to‑face appointments, outbound calling, and prospecting; and grow Mass Affluent through face‑to‑face appointments and outbound calling.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations, and groups to prospect and develop new business through community involvement and building the Truist Brand.
• Execute branch engagement routines by leading, growing, coaching, and motivating teammates to fulfill the Purpose, Mission, and Values for client financial success and team empowerment.
• Partner with Integrated Relationship Management (IRM) and Operations partners.
• Partner with the area operations officer to ensure compliance with bank procedures, internal controls, risk management, and the Truist Code of Ethics; ensure all required training is completed by the entire team.
• Proactively collaborate with IRM and key line‑of‑business partners to lead and promote a One Team culture within the branch through One Team/Business Partnerships.

Requirements

• Regular position (not temporary).
• English language fluency required.

Qualifications

Required Qualifications

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial services and consumer/small business expertise or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment (including new or transfer of registration and applicable NMLS background check).
• Ability to inspire, lead, and coach others.

Preferred Qualifications

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of Internal Leadership Development Programs.

Skills

• Interpersonal and sales relationship abilities.
• Prioritization and strong written/verbal communication.
• SAFE Mortgage Licensing Act compliance knowledge.
• Ability to inspire, lead, and coach others.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates receive