Branch Customer Service Coordinator I | Fort Worth, TX

About the role

The Branch Customer Service Coordinator I provides support to the branch sales force by assisting with customer inquiries, coordinating special customer requests and issue resolution. Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever‑growing and has over 100 locations in North America, Europe, and Asia. Join a winning team in a growing global organization.

Responsibilities

• Verifies and expedites customer orders to ensure accuracy and secure on‑time delivery by coordinating the special request with the Branch Coordination group.
• Provides information to customers regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process.
• Assists the Sales Representative in processing customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality.
• Participates in the company Total Quality process by following established policies and procedures.
• Provides support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.
• Provides back‑up coverage for Director of First Impressions by covering switchboard during breaks.
• Performs other related duties as assigned.

Requirements

• High School Diploma or GED.
• 6 months’ experience in a customer support or similar role, preferably in the Electronics Components industry; or equivalent combination of education and experience.

Skills

• Knowledge of company product lines, services, policies and procedures.
• Ability to use the computer system proficiently.
• Excellent verbal and written communication skills.
• Good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios and percentages.

Benefits

• Medical/Dental/Vision coverage.
• 401(k)/Roth plan with matching.
• Healthcare Savings Accounts.
• Educational Assistance (Tuition Reimbursement).
• Ongoing training throughout employment with opportunities to participate in professional and personal development programs.
• Strong focus on giving back to communities through philanthropic opportunities.