Branch Customer Service and Sales Rep - Cary (Kildaire)

About the role

Position Summary: Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long‑term career growth.

Work Environment: This is an in‑office position. Employees will service ACG members in‑person and are based on site in an ACG branch facility.

Location: Cary, NC (On‑site) – Kildaire Branch.

Responsibilities

• Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
• Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent
• Experience working in a customer‑focused environment and delivering timely, helpful solutions.
• Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
• Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
• Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

Skills

• People‑First Service Mindset: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well‑maintained work area.
• Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.
• Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions.
• Adaptability & Pace: Work under pressure in a high‑volume, fast‑paced customer service environment.
• Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events when needed.

Pay

Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

Benefits

• Health & Wellness: Medical plans with multiple coverage options, including HSA eligibility; prescription drug coverage; dental and vision benefits; Employee Assistance Program.
• Financial Protection & Insurance: Company‑paid basic life insurance; optional supplemental life insurance and dependent coverage; short‑term and long‑term disability coverage; critical illness, accident, and pet insurance options.
• Retirement & Savings: 401(k) plan with 3% automatic deferral upon eligibility; employee may contribute 1%–50% of eligible earnings pre‑ or post‑tax; company match of 50% on employee contributions up to 6% of pay, payable after year‑end; additional company contribution of 4% of pay each pay day, 100% vested after three years; HSA and FSA options.
• Time Off & Leave: Paid Time Off (PTO) accrual‑based, increases with tenure; full‑time new employees receive up to 12 PTO days annually; paid holidays: 10 company‑paid holidays plus 1 mental health day, 2 floating