Branch Coordinator Lead - Floorcovering (Warehouse Support)

This position works closely with wholesale customers to determine their floorcovering needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch floorcovering coordinators promptly resolve customer concerns to ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and branch. The role is based at Store #8241, located at 12512 Beverly Park Rd Ste B2, Lynnwood, WA, 98087-1516.

Job duties involve contact with customers (including minors) and access to cash, payment methods, electronic equipment, personal information, store merchandise, and other items of value. A criminal history review is required for this role.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate floorcovering products
• Build productive trust relationships with wholesale customers
• Refer potential wholesale leads to the sales reps and store staff
• Process orders, schedule/coordinate installations with installers and customers
• Check installers’ orders for accuracy before material leaves store
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files
• Pull appropriate products from the sales floor or warehouse
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• At least one (1) year of experience working in a delivery, retail, or customer service position
• Previous work experience selling floorcovering and/or floorcovering products
• Prior work experience operating floorcovering cutting equipment

Qualifications

• Valid, unrestricted Driver’s License (preferred)
• High School diploma or GED (preferred)
• Ability to read, write, comprehend, and communicate in more than one language (preferred)
• Ability to read, write, comprehend, and communicate in Spanish (preferred)

Benefits

Sherwin-Williams offers a wide range of world-class benefits designed to support employees and their families, including:

• Retirement plans
• Health care benefits
• Total well-being programs
• Daily commute support

A general description of benefits can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings eligible for new hires.

Pay

Compensation decisions depend on skill sets, experience, training, licensure, certifications, and business needs. The wage range for this role reflects factors considered in compensation decisions, though the actual pay may vary based on geographic location.