Branch Coordinator

This position is located at Store #1929: 9115 Murray Dr Ste 338, Lexington, KY 40505.

About the role

The Branch Coordinator works closely with commercial paint customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. The role involves resolving customer concerns to ensure maximum satisfaction, staying up-to-date with product features, and maintaining high quality and visual standards of the products and store.

Duties include customer interaction (which may involve minors), handling cash and payments, accessing electronic equipment and personal information, and managing store merchandise. A criminal history review is required for this position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Valid, unrestricted Driver’s License
• High School diploma or GED
• At least one (1) year of experience working in a delivery, retail, or customer service position
• Previous work experience selling paint and paint-related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our employees through rewards, benefits, and flexibility to enhance health and well-being, as well as opportunities to learn, develop new skills, and grow contributions. We foster an inclusive team and are committed to our communities.

Benefits

A general description of benefits offered can be found at http://www.myswbenefits.com/. Benefits include retirement, healthcare, total well-being support, and commuter benefits.

Pay

Compensation decisions depend on factors such as skill sets, experience, training, licensure, certifications, and business needs. The wage range for this role takes these factors into account and may vary based on geographic location.