Branch Coordinator

The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone/personnel communication systems, overall management of agency supplies/mail, and processing of accounts payable.

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Reprocess unsigned orders at end of episode as task appears on action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.
• Fax the discharge/transfer summary/episode detail summary and Case Conference/60 Day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.

Requirements

• Must understand the issues related to the delivery of home health and hospice services and be able to problem solve effectively.
• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
• The ability to communicate with a diversity of individuals is required.

Skills

• Use your skills to make an impact.
• Understand the issues related to the delivery of home health and hospice services and be able to problem solve effectively.
• Possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Be organized, detail-oriented, and possess effective communication skills both orally and in writing.
• The ability to communicate with a diversity of individuals is required.

Qualifications

• Must have a high school diploma or equivalent, typing, clerical skills, and be competent with computers.
• Must possess a minimum of two years’ experience in the health care industry and one year experience in home health.
• Desired: Six months medical records experience in a clinic, hospital, or home health setting (preferred).

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities.

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.

About Humana: Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.