Branch Coordinator

About the role

Accendra Health delivers essential healthcare products and services beyond traditional settings, supporting patients throughout every stage of life. As a Branch Coordinator you will play a critical role in providing personalized, long‑term care, collaborating with patients, providers, and team members to ensure orders are processed accurately and timely.

Job Summary

Branch Coordinators positively impact the lives of patients and their caregivers, both by phone and in person, delivering excellent customer service. They work collaboratively to ensure orders are received, processed efficiently, and that all necessary documentation is obtained for billing health insurance plans.

Essential Duties and Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls on a multi‑line phone system; provide information, troubleshoot issues, collaborate with the branch team and other departments, and escalate queries as needed.
• Perform processing duties for the branch, including creating and managing new orders, reviewing multiple systems, confirming delivery appointments, verifying insurance, obtaining equipment authorizations, monitoring incoming faxes, and entering data.
• Work with sales teams, referrals, and patients to gather documentation required to meet insurance guidelines; request health‑plan authorizations electronically or verbally.
• Review new and recurring patient accounts, obtain necessary documentation from referral sources, and bill health insurance plans to maximize patient benefits.
• Collect credit‑card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer‑satisfaction calls to patients and referrals.
• May download data from recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
• May perform functional tests on certain respiratory equipment.
• Perform other duties as required.

Minimum Required Qualifications

• High School Diploma or equivalent.
• At least one year of related work experience.
• Organizing, problem solving/analysis, patient‑focused, teamwork, time management/multi‑tasking.
• Effective communication in person, on the phone, and electronically.
• Intermediate to advanced computer skills; proficient working within multiple systems simultaneously.
• English reading, writing, and verbal proficiency.
• Intermediate level math skills.

Preferred Qualifications

• At least two years of experience in an office environment, healthcare setting, or call center.
• Experience utilizing a multi‑line phone system.

Physical Demands

The role requires frequent use of hands for typing, handling documents, and operating computer and telephone equipment. Employees must be able to talk, hear, read, and write accurately. Regular activities include sitting, walking, standing, kneeling, reaching, and stooping. Occasionally, employees may need to lift, push, or pull objects ranging from 10 lb to 40 lb.

Work Environment

Work is performed in an office setting with moderate noise and indoor fluorescent lighting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

The anticipated salary range for this position is $20.50–$25.00 hourly. Actual compensation may vary based on experience, skills, education, and location.

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short‑ and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs