BRANCH COORDINATOR
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for any list of duties/requirements/benefits, and
for prose.
- Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it.
- Preserve ALL substantive information; do NOT invent or summarize away detail.
- Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
- Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them.
- Prefer a few substantive sections over many thin ones.
- Output ONLY the HTML fragment — no /, no markdown code fences.
Now, let's parse the content.
The posting starts with a company description: "At Accendra Health, we understand that healthcare is complex..." This is about the company, not the role. The rule says "About the role" heading for section about the role. The Job Summary is the role summary. I'll include a section "About the role" with the Job Summary content.
Then "Essential Duties And Responsibilities" -> Responsibilities section.
"Supervisory Responsibilities None" - can be a note in Responsibilities or separate? Probably include as a bullet or note.
"Minimum Required Qualifications" -> Requirements section. This includes Education and/or Experience, Certificates, Licenses, Registrations or Professional Designations, Skills, Knowledge And Abilities, Computer Skills, Language Skills, Mathematical Skills. But note: "Skills, Knowledge And Abilities" is a separate subsection. The rule says use
for section headings like Skills. Should I make a separate Skills section? The posting has "Skills, Knowledge And Abilities" as a subsection under Minimum Required Qualifications. However, the rule says "Skills" as a possible heading. I think we should have a separate "Skills" section for the skills list. But the posting also has "Preferred Qualifications" which includes Education and/or Experience. That could be a "Qualifications" section.
Also "PHYSICAL DEMANDS" and "WORK ENVIRONMENT" are separate sections. They are substantive, so include them.
"Teammate Benefits" -> Benefits section.
Pay: "The anticipated salary range for this position is $21.56 - $23.05 (Hourly)." That's specific, so include Pay section.
Schedule: Not mentioned. So no Schedule section.
Now, remove boilerplate: The EEO statement, search firm note, hashtags, application encouragement. Also the note about Accendra not accepting unsolicited assistance. Remove those.
Also the initial company description: "At Accendra Health, we understand that healthcare is complex..." That's company boilerplate, not specific to the role. The rule says "About the role" heading for section about the role. The Job Summary is the role summary. I'll include the Job Summary as the About the role content. The company description can be omitted or folded into a short paragraph? The rule says "Preserve ALL substantive information". The company description is not specific to the role, but it's part of the posting. However, the rule also says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". Company description might be considered boilerplate. But it's not exactly boilerplate; it's part of the job posting. However, the user says "reformat a job posting into clean, well-structured semantic HTML". The company description is part of the posting. But the rule says "Do NOT repeat the job title as a heading (the page already shows it)". The job title is not given in the text, but the page already shows it. The company description is not the job title. I think we can include a brief company description in the About the role section, but the rule says "About the role" heading for section about the role. The Job Summary is about the role. The company description is about the company. I'll include the Job Summary as the About the role content, and maybe omit the company description as it's generic. However, the rule says "Preserve ALL substantive information". The company description might be considered substantive? But it's not specific to the role. I'll include it as a paragraph in About the role? Let's see: The posting starts with "At Accendra Health, we understand that healthcare is complex..." then "Job Summary". I'll combine them: first paragraph company description, then Job Summary. But the rule says "About the role" heading. I'll put both under About the role.
Now, structure:
About the role
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.
Responsibilities
- Act as first point of contact to patients arriving in person.
- Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
- Perform processing duties for the branch; including, but not limited to, creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
- Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines.
- Request health plan authorizations/information as required; either electronically or verbally.
- Review new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing patients to maximize their available health plan benefits and receive care as soon as possible.
- Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
- Perform outbound customer satisfaction calls to patients and referrals.
- May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
- May perform functional tests on certain respiratory equipment.
- Perform other duties as required.
- Supervisory Responsibilities: None.
Requirements
- High School Diploma or equivalent
- At least one-year related work experience
- Certificates, Licenses, Registrations or Professional Designations: None
Skills
- Organizing
- Problem Solving/Analysis
- Patient Focused
- Teamwork
- Time Management/Multi-tasking
- Effective communication in person, on the phone and electronically
- Intermediate to advanced computer skills
- Proficient working within multiple systems at once
- English (reading, writing, verbal)
- Intermediate level math skills
Qualifications
- At least two years’ experience in an office environment, healthcare setting or call center
- Experience utilizing multi-line phone system
Physical Demands
- Uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
- Uses computer and telephone equipment.
- Specific vision requirements include close vision and distance vision.
- Regularly required to use hands to write, use computer or handheld device (tablet), telephone, use a document imaging system and manipulate documents.
- Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values.
- Continually engages in activities that require talking and hearing.
- Frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
- Strength Aspects: Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.
Work Environment
Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Pay
The anticipated salary range for this position is $21.56 - $23.05 per hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education and location.
No Schedule section.
Now, ensure no markdown code fences, just HTML fragment.
Check for any duplicate or filler: The "Supervisory Responsibilities None" is included as a bullet. The "Certificates, Licenses, Registrations or Professional Designations None" included as bullet. The "Skills, Knowledge And Abilities" list includes both soft skills and computer/language/math skills. I combined them into one Skills section. That's fine.
The "Preferred Qualifications" is separate from "Minimum Required Qualifications". I made a Qualifications section for preferred. That's okay.
for prose. - Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. - Preserve ALL substantive information; do NOT invent or summarize away detail. - Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. - Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. - Prefer a few substantive sections over many thin ones. - Output ONLY the HTML fragment — no /, no markdown code fences. Now, let's parse the content. The posting starts with a company description: "At Accendra Health, we understand that healthcare is complex..." This is about the company, not the role. The rule says "About the role" heading for section about the role. The Job Summary is the role summary. I'll include a section "About the role" with the Job Summary content. Then "Essential Duties And Responsibilities" -> Responsibilities section. "Supervisory Responsibilities None" - can be a note in Responsibilities or separate? Probably include as a bullet or note. "Minimum Required Qualifications" -> Requirements section. This includes Education and/or Experience, Certificates, Licenses, Registrations or Professional Designations, Skills, Knowledge And Abilities, Computer Skills, Language Skills, Mathematical Skills. But note: "Skills, Knowledge And Abilities" is a separate subsection. The rule says use
for section headings like Skills. Should I make a separate Skills section? The posting has "Skills, Knowledge And Abilities" as a subsection under Minimum Required Qualifications. However, the rule says "Skills" as a possible heading. I think we should have a separate "Skills" section for the skills list. But the posting also has "Preferred Qualifications" which includes Education and/or Experience. That could be a "Qualifications" section.
Also "PHYSICAL DEMANDS" and "WORK ENVIRONMENT" are separate sections. They are substantive, so include them.
"Teammate Benefits" -> Benefits section.
Pay: "The anticipated salary range for this position is $21.56 - $23.05 (Hourly)." That's specific, so include Pay section.
Schedule: Not mentioned. So no Schedule section.
Now, remove boilerplate: The EEO statement, search firm note, hashtags, application encouragement. Also the note about Accendra not accepting unsolicited assistance. Remove those.
Also the initial company description: "At Accendra Health, we understand that healthcare is complex..." That's company boilerplate, not specific to the role. The rule says "About the role" heading for section about the role. The Job Summary is the role summary. I'll include the Job Summary as the About the role content. The company description can be omitted or folded into a short paragraph? The rule says "Preserve ALL substantive information". The company description is not specific to the role, but it's part of the posting. However, the rule also says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". Company description might be considered boilerplate. But it's not exactly boilerplate; it's part of the job posting. However, the user says "reformat a job posting into clean, well-structured semantic HTML". The company description is part of the posting. But the rule says "Do NOT repeat the job title as a heading (the page already shows it)". The job title is not given in the text, but the page already shows it. The company description is not the job title. I think we can include a brief company description in the About the role section, but the rule says "About the role" heading for section about the role. The Job Summary is about the role. The company description is about the company. I'll include the Job Summary as the About the role content, and maybe omit the company description as it's generic. However, the rule says "Preserve ALL substantive information". The company description might be considered substantive? But it's not specific to the role. I'll include it as a paragraph in About the role? Let's see: The posting starts with "At Accendra Health, we understand that healthcare is complex..." then "Job Summary". I'll combine them: first paragraph company description, then Job Summary. But the rule says "About the role" heading. I'll put both under About the role.
Now, structure:
About the role
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.
Responsibilities
- Act as first point of contact to patients arriving in person.
- Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
- Perform processing duties for the branch; including, but not limited to, creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
- Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines.
- Request health plan authorizations/information as required; either electronically or verbally.
- Review new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing patients to maximize their available health plan benefits and receive care as soon as possible.
- Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
- Perform outbound customer satisfaction calls to patients and referrals.
- May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
- May perform functional tests on certain respiratory equipment.
- Perform other duties as required.
- Supervisory Responsibilities: None.
Requirements
- High School Diploma or equivalent
- At least one-year related work experience
- Certificates, Licenses, Registrations or Professional Designations: None
Skills
- Organizing
- Problem Solving/Analysis
- Patient Focused
- Teamwork
- Time Management/Multi-tasking
- Effective communication in person, on the phone and electronically
- Intermediate to advanced computer skills
- Proficient working within multiple systems at once
- English (reading, writing, verbal)
- Intermediate level math skills
Qualifications
- At least two years’ experience in an office environment, healthcare setting or call center
- Experience utilizing multi-line phone system
Physical Demands
- Uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
- Uses computer and telephone equipment.
- Specific vision requirements include close vision and distance vision.
- Regularly required to use hands to write, use computer or handheld device (tablet), telephone, use a document imaging system and manipulate documents.
- Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values.
- Continually engages in activities that require talking and hearing.
- Frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
- Strength Aspects: Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.
Work Environment
Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Pay
The anticipated salary range for this position is $21.56 - $23.05 per hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education and location.
No Schedule section. Now, ensure no markdown code fences, just HTML fragment. Check for any duplicate or filler: The "Supervisory Responsibilities None" is included as a bullet. The "Certificates, Licenses, Registrations or Professional Designations None" included as bullet. The "Skills, Knowledge And Abilities" list includes both soft skills and computer/language/math skills. I combined them into one Skills section. That's fine. The "Preferred Qualifications" is separate from "Minimum Required Qualifications". I made a Qualifications section for preferred. That's okay.