Branch Claims Representative

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Responsibilities

• Handle entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution.
• Service to agents, insureds, and others to ensure claims resolve accurately and timely.
• Train and develop completion of the Company’s claims training program for the assigned line of insurance.
• Investigate, evaluate, and settle entry-level insurance claims.
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products.
• Learn and comply with Company claim handling procedures.
• Develop entry-level claim negotiation and settlement skills.
• Build skills to effectively serve the needs of agents, insureds, and others.
• Meet and communicate with claimants, legal counsel, and third-parties.
• Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment.

Requirements

• Desired Skills & Experience:
• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Above average communication skills (written and verbal).
• Ability to organize data, multi-task and make decisions independently.
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to effectively deal with a diverse group individuals.
• Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents).
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.

Qualifications

• Continually develop product knowledge through participation in approved educational programs.

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