Branch Claims Representative 1

About the role

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont. At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do. Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

Responsibilities

• Assemble facts, determine coverage, evaluate the amount of loss, and analyze legal liability
• Make payments in accordance with coverage, damage, and liability determination and perform other functions or duties to properly adjust the loss
• Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products
• Learn and comply with claim handling procedures
• Develop skills in claim negotiations and settlements
• Effectively service needs of agents, insureds, and others
• Meet with people involved with claims, sometimes outside of our office environment
• Obtain and maintain appropriate adjuster’s license(s) as required
• Complete relevant continuing education programs as required
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location
• Handle claims activities and investigations by phone, mail, and occasional on-site investigations
• Use technology-based information for reference, enter information into computer systems and develop specialized skills, including but not limited to property estimating, auto estimating, and use of computer-based programs as tools
• Work on increasingly complex claims as assigned

Requirements

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling
• Ability to read, interpret, and react to documents such as insurance policies