Branch Banking Assistant Leader

About the role

The Branch Banking Assistant Leader drives branch revenue growth, operational integrity and client experience excellence, with a focus on reputational success in the community.

Responsibilities

• Business Performance: Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits, loans, and non‑interest income). Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
• Sales Leadership and Coaching: Support coaching, development and mentorship of team members. Assist with execution of partner‑produced sales and marketing initiatives. Reinforce training, development and coaching on mission, community engagement and performance targets. Assist the Branch Banking Leader with talent‑management functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning and compliance.
• Client Experience: Deliver client engagement and education using available tools and systems. Foster a culture focused on providing an exceptional client experience aligned with the organization’s mission and purpose.
• Risk Management: Identify and mitigate reputational, regulatory, employee and client risks by ensuring team members understand and adhere to all applicable bank policies and regulations. Meet operational excellence standards and maintain compliance with federal, state and local laws.
• Additional Accountabilities: Perform special projects and additional duties as required. Consistently adhere to regulatory and compliance policies and complete required compliance trainings.

Requirements

• High School diploma or equivalent (GED, HiSET, TASC) or foreign equivalent.
• 2+ years of branch sales experience.
• Experience with a variety of banking products.
• Experience with banking risk management.

Preferred Qualifications

• Undergraduate degree (4‑year) or equivalent experience.
• 4+ years of branch banking and/or financial institution sales experience.
• Experience in a leadership role.

Competencies

• Creating diverse and cohesive teams; education, coaching and teaching.
• Creating follow‑ship and objectively evaluating talent.
• Establishing accountability.
• Building and maintaining effective relationships with stakeholders through clear communication and proactive collaboration.
• Aligning relationship‑building efforts with enterprise goals to accelerate performance and drive strategic results.
• Delivering tailored solutions to enhance the overall client experience.
• Fostering a positive work culture and productive environment.

Physical Demands

The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Pay

Pay Range: $20.87 – $35.74 per hour.

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Detailed information is available at Benefits | Flagstar Bank.