Branch Administrator

Job Duties

• Answers and screens all incoming calls and directs them to the appropriate person, taking accurate messages when necessary.
• Greets all visitors and conducts them to the appropriate area or person.
• Provides general administrative and clerical support within the organization.
• Orders office supplies and maintains order and accountability of supply inventory.
• Performs other duties, including special projects, as needed and directed.
• Opens repair orders and creates new customer accounts for technicians.
• Collections payment that is needed from cash customers.
• Maintains and contacts customers with past due invoices.
• Sets up and maintains DOT driver files for employees.
• Balances facility cash account (petty cash, daily credit card log deposits, and weekly bank deposits).
• Supports and covers the service department and parts department when needed.
• Works with technicians to relay customer information.
• Aids in the Service Department filings, records, and other general office duties.
• Communicates with technicians on customer concerns and work needed.
• Administers personnel-related matters at the facility including preparing new hire paperwork, updating, and maintaining files and computer records for new and existing employees.

Job Experience and Qualifications

• 2+ years of administrative experience in a corporate environment.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Employee Rewards and Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Medical, Dental, and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

About the Company

The W.W. Williams Companies were founded in Columbus, Ohio, in 1912. Today, they have a broad portfolio of businesses located throughout the U.S. and Mexico. The companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing, and warehouse/supply chain management solutions to a varied customer base. Their customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military, and boat owners, among others. Founded as a small family-owned business, W.W. Williams has evolved into one of the nation's most diversified solutions providers. They are relentlessly dedicated to helping their customers achieve maximum uptime. From single trucking to cranes to fleet management to power generators to military and commercial packaging, they consider it done. They are Genuine. Honest. Passionate. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Their people are their greatest assets; they support their team with access to world-class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands. W.W. Williams is one of the nation's largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, they are dedicated to providing highly professional service and strong relationships with their customers. Join them for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment. Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.