BPO Senior Director

About the role

NTT DATA is seeking a BPO Senior Director to lead our BPS Banking & Financial Services (BFS) industry domain. This role requires strategic leadership, operational oversight, client engagement, organizational leadership, and business growth.

Responsibilities

• Provide direction, guidance, and oversight for operations, administration, and results across a major department or multiple departments.
• Establish operational objectives for managers and professional teams across assigned business areas.
• Develop and execute comprehensive strategic and operational business plans for the department.
• Make critical decisions that directly impact financial operations, performance, and business outcomes.
• Advise executive leadership teams on evolving market conditions and needed internal adjustments.
• Lead and manage staff for large, complex client engagements within the BFS industry.
• Demonstrate exceptional leadership, interpersonal ability, and client relationship management.
• Act as a business leader for new business development, sales support, and delivery of new client engagements.
• Serve as an internal and external expert in addressing complex organizational business challenges.
• Model exceptional communication, influence, and leadership capabilities.
• Build and inspire high-performing teams while fostering a culture of excellence, accountability, and collaboration.
• Provide mentorship and organizational guidance to managers and senior professionals.
• Apply expert knowledge of project management principles and methodologies.
• Demonstrate advanced analytical and problem-solving capabilities.
• Own budgeting, financial management, and P&L responsibilities.
• Develop complex operational and strategic plans that support long-term business success.
• Own P&L growth responsibility.

Requirements

• Ability to physically perform general office duties, with or without reasonable accommodation.
• Commitment to supporting the BPS BFS Industry Domain.
• Proven experience to balance revenue objectives with customer needs, resulting in sustained client relationships.

Qualifications

• 15 years of relevant industry experience with increasing levels of responsibility.
• 7 years of managerial or leadership experience overseeing teams or departments.
• Undergraduate degree or equivalent combination of education and experience.
• Demonstrated experience leading large-scale client programs and business operations.
• Expertise in project management, consulting methodologies, and operational execution.
• Graduate degree (MBA or related field).
• Experience within the BPS BFS domain or related financial services sectors.

Additional Requirements

• Must live in Continental United States.

Pay

$160,000 per year

Schedule

Remote working is available. Employees must meet all the established Remote requirements including those pertaining to a home workspace and related technology.